Client Care Coordinator, Urgent Primary Care Centre

Client Care Coordinator, Urgent Primary Care Centre - Surrey-Whalley SalaryCAD $49.20 - $67.08 / hour Job Summary Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered Communities. Our team of 45,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care. Join us to work in a rapidly growing organization with health professionals who are excellent in their respective fields. You will enjoy opportunities for career growth, a competitive compensation package, four weeks of vacation at start, comprehensive health benefits, a pension plan, and the rewarding opportunity to make a difference every day in health care. Detailed Overview In accordance with the British Columbia College of Nurses and Midwives (BCCNM) standards of practice and the Mission and Values of Fraser Health, and working collaboratively and in partnership with the inter‑professional care team in the provision of person‑centered, culturally‑safe and recovery‑oriented care, the Client Care Coordinator provides clinical supervision, guidance and support to nursing staff, other clinical team members and support staff within the Urgent Primary Care Centre (UPCC). The UPCC provides timely urgent care to clients and continuous longitudinal primary care to unattached vulnerable clients residing in the assigned region. Responsibilities also include day‑to‑day operations of the UPCC, daily patient flow, participation in research, policy, quality improvement and risk management activities, performing duties through a trauma‑informed approach and evidence‑informed practice, ensuring clients and families are supported in navigating the health care system, and supporting program and/or regional activities. Responsibilities Leads, facilitates and guides daily intake and patient flow by applying established criteria in collaboration with other clinical team members. Supervises nursing, allied and nursing support staff; coordinates the work of the clinical team on a day‑to‑day basis; observes work and corrects where necessary; monitors the quality of care and patient safety; assigns and adjusts staff schedules, authorises staff hours, including overtime, vacations, leave requests; ensures service levels and staffing requirements are met. Supports quality patient care and excellence in practice by promoting inter‑professional collaboration and team building in part through team meetings and impromptu discussions that capitalize on immediate opportunities to collaborate on client care. Mentors and acts as a resource to staff; role models best clinical practices; assesses clinical skills and coaches staff to help them achieve established clinical performance goals. Identifies learning requirements of staff and, in conjunction with the Manager and other members of the clinical team, provides input into developing learning objectives; provides clinical support and guidance and evaluates the effectiveness of learning opportunities. Determines education priorities that meet clinical and learner needs, collaborating with interdisciplinary team members; plans, implements and evaluates educational and clinical programs to meet learning needs of direct‑care staff, including orientation, clinical teaching and in‑service; coordinates instructional materials and maintains program records; delivers teaching, mentoring, formal presentations, demonstrations and lectures. Participates in or leads investigations of complaints by patients/families; follows up on complaints and implements corrective action as appropriate; collaborates with Quality Improvement according to established protocols. Participates in quality improvement and risk management activities by evaluating effects of changes in practice, generating recommendations, conducting safety audits and investigations. Assists the Manager by attending panel interviews, providing recommendations on new staff selection, providing feedback on staff performance appraisals and on optimal use of budgetary resources and equipment needs. Promotes staff awareness and involvement in research/evaluation activities and special projects; participates in research and special projects as appropriate. Collaborates with internal and external stakeholders; participates on a variety of designated professional or operational committees at the unit, hospital, program and/or regional level. Participates in the review, development, implementation and evaluation of evidence‑informed clinical decision support tools/policies. Performs other related duties as assigned. Qualifications Education and Experience Current practicing registration as a Registered Nurse with the British Columbia College of Nurses and Midwives (BCCNM). Three (3) years of recent related clinical experience in acute care, urgent/emergency care or related clinical area, including one (1) year of supervisory experience, or an equivalent combination of education, training and experience. Completion of post‑graduate coursework and/or certification applicable to the designated clinical area as required. Skills and Abilities Clinical proficiency/expertise in the designated clinical area. Ability to supervise and provide leadership and work direction. Ability to coordinate patient assignments in collaboration with staff. Ability to monitor staff workload and patient factors and adjust patient assignments accordingly. Ability to establish priorities for patient care, patient flow/discharge planning and overall daily operations of the designated unit(s). Ability to monitor the quality of patient care and ensure maintenance of standards for nursing practice and nursing support staff. Ability to monitor, assess and address performance issues based on professional standards of practice and to provide input to the Manager on formal performance reviews. Ability to role model, coach and mentor best practices in patient care. Ability to identify individual or group learning priorities to meet identified program, organizational and learner needs, in collaboration with other clinical staff. Ability to support implementation of education based on changing practices e.g., legislation and technology. Ability to provide input into budgets and minor and capital equipment. Ability to communicate effectively both verbally and in writing. Ability to work independently and in an organised and self‑directed manner. Ability to problem‑solve and effectively deal with conflict situations. Ability to operate related equipment including applicable software. Physical ability to perform the duties of the position. About Fraser Health Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region. People — those we care for and those who care for them — are at the heart of everything we do. Our hospital and community‑based services are delivered by a team of 50,000+ staff, medical staff and volunteers. We are committed to planetary health and value diversity in the workforce. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner. IMPORTANT: Recruitment scam warning Please be on alert for recruitment scams. We are aware of several scams targeting individuals by falsely claiming to represent Fraser Health. Always take precautions when sharing personal details with unverified sources. Please note that we will never ask for money or payment, nor ask you to download or install an app at any point during our recruitment process. Seniority level Mid‑Senior level Employment type Full‑time Job function Health Care Provider #J-18808-Ljbffr