Field Operations Manager

3 weeks ago

Hanwell Rural Community, Canada Brandt Group of Companies Full time

OverviewDue to current growth, Brandt is currently seeking a Field Operations Manager for the Atlantic region. The Field Operations Manager provides leadership and support for Brandt Tractor Ltd. customer-facing service support functions. This position executes our strategic business plan and oversees development of our branch service teams. The service field teams’ primary responsibility is to drive the profitability of the service departments. As the key person in this region, you will mentor and lead teams as they support their customers. Plans, processes, and communication must be developed and implemented to liaise with the Branch network, who in turn provide front line support to our customers.ResponsibilitiesExecute our customer support business plan and strategies to make parts and service operations distinctive to the customer and profitable for the business. Oversee the successful implementation and execution of these plans through the branch operations.Assist stores in guiding and building succession plans for each store and their key roles.Review financials for your stores and conduct monthly reviews with your team; help identify areas of focus.Develop plans for improved performance of each department.Review and follow up on branch visit report cards ensuring stores have clear action items.Understand 5S and Lean principles and support their rollout to new stores.Ensure dealer audit criteria are met at the stores.Collaborate with Division and Regional CSA managers to provide consistent support for the stores.QualificationsKnowledge of heavy machinery dealer business practices.Understanding of Customer Support Process, specifically service operations.Interpersonal communications, negotiations, and conflict resolution skills.Knowledge of products, customers, markets and competitors.Strong understanding of branch operations for service.Financial acumen with a focus on branch GLs.Ability to teach financial acumen to managers.DetailsSeniority level: Mid-Senior levelEmployment type: Full-timeJob function: Management and ManufacturingIndustries: Machinery Manufacturing #J-18808-Ljbffr

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