Patient Services Assistant

Job DescriptionAre you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.As a Patient Services Assistant , you will provide support for the assigned team in their daily activities to ensure that patients receive prompt, effective customer service.By applying your health care administrative support experience – you will have the opportunity to play a key role in providing connected, accessible, patient‑centred care – and be supported by our collaborative team that includes over 9,000 regulated health care and other professionals.As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work‑life balance.What will you do?Provide administrative support services to Care CoordinatorsProcess new referrals, and orders for services, supplies and equipmentProcess and assist in managing confidential patient recordsEnter, update and maintain a high volume of patient data in the electronic databaseAnswer a high volume of telephone inquiries from patients, families and service providers, and refer callers as appropriateProvide back‑up support to other positions, as requiredWhat must you have?A Grade 12 diploma (minimum)2+years’ related office experienceAccurate keyboarding / data‑entry skillsProficient with database software, MS Word and Excel, and other applications in a Windows environmentExcellent organizational skills and ability to work with minimal supervisionAdvanced multi‑tasking skills, with the ability to meet performance and service goalsExceptional interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wide‑ranging cultural, ethnic and socio‑economic backgroundsExcellent oral and written communication skills, including strong listening skillsFlexibility to work a schedule that includes days, evenings and weekends to meet organizational needsWe have a mandatory COVID‑19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID‑19 vaccination status prior to start dateWhat would give you the edge?A college diploma in the health or social services field, or business / office administrationFamiliarity with medical terminology, and office administrative procedures / conceptsKnowledge of services provided by Ontario Health atHomeAbility to speak French or another second languageWhat do we offer?We know wellness is supported with work‑life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer :Attractive comprehensive compensation packages and benefitsValuable development opportunitiesMembership in a world class defined benefit pension plan$24.82 / hr - $28.26 / hrAnticipated Start Date : September 8, 2025Hours of work : Seven hour shifts – between the hours of 8 : 00am and 8 : 00pm (The successful applicant may be required to work a maximum of three weekends out of six in a posted schedule)Status : Part‑TimeSite : Windsor, Chatham or Sarnia BranchPosting Expiry : June 30, 2025This is not a remote position. Successful Applicants will be based at their primary branch and support remote work for the other branches.Patient Services Assistants are unionized positionsWho we areWe are Ontario Health atHome, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long‑term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient‑centred care.If you’re interested in driving excellence in care and service delivery , and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.Equity, Inclusion, Diversity and Anti‑Racism CommitmentOntario Health atHome is committed to a culture of equity, inclusion, diversity and anti‑racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.We thank all applicants for their interest; however, only those selected for an interview will be contacted. #J-18808-Ljbffr