Support Analyst

Base pay range CA$75,000.00/yr - CA$125,000.00/yr THE TEAM The mission of the Digital Technology team is to design, build, deliver, and operate robust, efficient, and scalable Digital technology solutions that align with our strategic, business, and technology goals. THE OPPORTUNITY Aritzia is growing and our Digital Technology team is growing with it. This is a unique opportunity to be part of the team responsible for continuously improving digital technology solutions. As a Solutions Support Analyst, you will play a key role in delivering hands‑on support, troubleshooting errors, and managing processes such as opt‑in/opt‑out preferences, account deletion, and recovery. You’ll ensure timely queue management, facilitate deeply analytical post‑mortems, and close the loop with data‑backed corrective and preventive actions, fostering a customer‑centric, learning‑oriented culture where data informs priorities. You’ll also contribute to process modernization initiatives, helping streamline support workflows and enhance service delivery. With the skills you gain in this role, the opportunities are endless — from a rewarding career in Digital Technology to continued growth and development with Aritzia. THE ROLE As the Solutions Support Analyst, you will: Deliver exceptional customer service by responding promptly and professionally to technical inquiries and ensuring a positive client experience Diagnose and resolve technical issues efficiently, collaborating closely with the appropriate technical and cross‑functional teams Escalate complex or unresolved support tickets to appropriate teams while maintaining clear documentation and communication Identify root causes and implement effective solutions to operational challenges, enhancing the overall digital technology experience Handle customer data with adherence to privacy regulations and internal policies to ensure confidentiality and security THE QUALIFICATIONS The Solutions Support Analyst has proven skills, certifications, education and/or experience in: Analytical thinking Understanding of how to trigger API requests through Postman Strong understanding of data formats (e.g., xml and JSON) Strong background in software engineering or full‑stack development Proficiency in multiple programming or scripting languages (e.g., Python, Go, Bash, etc.) Hands‑on experience with modern observability tools and standards (e.g., OpenTelemetry, Prometheus, Datadog, Splunk, ELK) Strong understanding of alerting strategies, telemetry pipelines, and distributed tracing Familiarity with cloud‑native architectures and platforms (e.g., AWS, GCP, Kubernetes, microservices) Excellent communication and collaboration skills A commitment to learn and apply Aritzia's Values and Business and People Leadership principles THE COMPENSATION The typical hiring range for this position is 75,000–$125,000 per year. The final agreed‑upon salary may vary based on factors such as job‑related knowledge, skills and experience. We are always looking for top talent. If your qualifications differ from those listed above, the scope of work and final agreed‑upon salary may be adjusted to reflect your individual qualifications. Aritzia’s Everyday Luxury compensation package goes beyond the base salary with endless growth and recognition opportunities through our pay‑for‑performance philosophy. With comprehensive benefits, aspirational workspaces and elevated employee perks and experiences — we provide it all. THE PERKS Some of the industry‑leading benefits you will receive working at Aritzia: Product Discount — Maybe you’ve heard of our famous product discount? Or our exclusive private shopping events? You have now. A-OK Commissary & Café — Everyday Luxury dining, exclusive to Aritzia. Our in‑house bistro and café is a private oasis where employees can enjoy curated, subsidized Everyday Luxury dining. The SET — Our in‑office fitness studio and gym with state‑of‑the‑art equipment, custom‑created classes and optional personal training. Open 7 days a week, it works out well. Aritzia Virtual Wellness — Because your health, happiness and safety matter, we provide 24/7 resources to support you in your wellbeing goals, whether they’re physical, mental, social or financial. Aspirational Workplace — Our offices are specially designed to be spaces of creativity, productivity and inspiration. They’re also dog friendly. Amenities — Additional amenities include a private parent’s room, shower facilities with elevated complimentary conveniences, bike rooms and more. The Extras — We also offer a multitude of other perks like dry‑cleaning, hotel and restaurant discounts, self‑care promos and on‑site medical care. Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Industries Retail Referrals increase your chances of interviewing at Aritzia by 2x #J-18808-Ljbffr