Policy & Quality Assurance Officer

Job Title: Policy & Quality Assurance Officer Status: Regular, Full-Time (37.5 hours per week) Position Level: Level 7 Hiring Range: $64,319.52 - $74,563.95 annually Salary Range: $64,319.52 - $86,440.05 annually Job location: Strategy, Policy, & Quality Assurance Division (Hybrid - Remote/32 Heath Street West, Toronto) A little about us Hi, we’re Mothercraft, and we’re so excited to meet you For nearly a century, we’ve been a trailblazer in promoting healthy child development and supporting families in our community. We’re dedicated to excellence and constantly exploring innovative concepts and ideas related to child care and education. Our approach is grounded in the latest research, which guides every aspect of our work. This includes everything from our high-quality child care and enrichment programs, to our specialized services for children and families with unique needs, and our comprehensive training programs for childcare providers and other professionals. At Mothercraft, we celebrate diversity and strive to cultivate a warm and inclusive environment that welcomes everyone. Join us in our mission to help children thrive and families flourish A little about our Strategy, Policy & Quality Assurance Division The Strategy, Policy & Quality Assurance (SPQA) Division provides leadership to all aspects of Mothercraft’s ambitious 10-year strategic plan, “Vision2031”. This includes the development of implementation plans, oversight of data collection and evaluation activities, and responsibility for measuring and reporting progress to the Board of Directors and stakeholders. The Division oversees the ongoing review of existing policies, development of new policies and ensures compliance with the regulatory requirements of Mothercraft’s various service areas in collaboration with other Mothercraft Divisions. The Division will also identify and pursue opportunities that may arise through grant‑writing, partnership development and/or new initiatives that align with the strategic plan. Job Summary As our newest Policy & Quality Assurance Officer, you will play a crucial role in ensuring robust policies and procedures are in place to guide day‑to‑day operations of all Mothercraft program and administrative departments. You will provide support to ensure compliance with statutory, regulatory, and program requirements and track and analyze quality metrics. Sound exciting? Here’s a little more… As a Policy & Quality Assurance Officer, you will… Implement all aspects of policy development, review, revision, and approval in consultation with the Director of SPQA, appropriate program/department managers, divisional directors, and the Executive Director. Review all Mothercraft policies on a regular basis to ensure that they are up-to-date and reflect current legal/regular requirements and/or best practices within the organization’s service sectors. Engage with internal and external stakeholders to assess Mothercraft’s policy framework and policies against those in the industry to ensure the highest standards of practice and compliance. Work closely with the Director of SPQA and senior leadership to develop and implement quality assurance tracking measures and analyze and visualize findings. Research and recommend opportunities for new initiatives that align with Mothercraft's Mission, Vision, and Values, and the objectives of the strategic plan. You will set up for success if you have… A university degree required, graduate degree is an asset. Minimum five (5) years of experience in community service organization, including providing strategic support to leadership. Experience in a regulated environment in a licensed childcare and/or private career college preferred. Experience in policy analysis, review, and writing. Experience with data collection, survey development, analysis, and visualization. Satisfactory vulnerable sector police reference check. As the ideal candidate, you possess… Excellent written and verbal communication skills. Ability to understand, analyze, interpret, and apply regulations in an operational context. Ability to work independently and manage complexity. Ability to multitask and navigate competing deadlines. Why you’ll love working at Mothercraft Our people are at the heart of everything we do here at Mothercraft, and we take pride in fostering an inclusive space that inspires our team to love where they work From rewarding career opportunities to a comprehensive benefits package and a defined benefit pension plan, we go above and beyond to prioritize your success and here’s how we do it… Team: We're a team of passionate individuals who are committed to supporting healthy child development and making a positive impact on families and communities. Benefits: Enjoy a comprehensive benefits package that includes extended health, dental, life insurance, and long-term disability coverage, ensuring that you and your family are well taken care of. Pension: Take advantage of our defined benefit pension plan, which provides financial security and stability for your future. Time Off: Enjoy generous paid time off, including vacation starting at 3 weeks, 12 sick days, and 3 floater days a year, allowing you to take time you need to recharge and relax. Financial Wellness: Participate in our financial wellness program through Enriched Academy, which provides resources and tools to help you achieve your financial goals and improve your financial well‑being. Life‑long Learning: We're life‑long learners here at Mothercraft. Grow your skills and knowledge through our professional development opportunities which will help you stay up-to-date with the latest research and best practices in the field. Extra Support: Access our Employee and Family Assistance Program, which provides confidential support and resources to help you and your family with a wide range of personal and professional challenges. Next steps Apply today by submitting your resume by November 13, 2025. We appreciate your interest and thank all applicants for their submissions. However, please note that only shortlisted candidates will be contacted. Think you’re the ideal candidate but you don’t meet all the requirements? Apply anyways. We would love to review your application to see if you’re the right fit or find you an alternative opportunity. Not the role for you? Share this posting with your network. Diversity and inclusion Mothercraft is committed to a workforce that is reflective of the diverse populations that we support. We welcome applications from qualified individuals from all backgrounds. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Mothercraft strives to ensure that all recruiting processes are inclusive and barrier‑free. If you require an accommodation, please advise the Human Resources Department in advance of attending an interview. We are committed to a selection process and work environment that is inclusive, equitable and accessible. #J-18808-Ljbffr