Customer Success Associate

Join to apply for the Customer Success Associate role at iTradeNetwork, Inc.2 days ago Be among the first 25 applicantsAt iTradeNetwork, we provide advanced supply chain software and insights tailored to the food & beverage industry. Our mission is clear and ambitious: To feed the world. From the start, we’ve been dedicated to tackling the most pressing challenges within food and beverage supply chains, delivering innovative solutions and expert support that make a measurable impact.Our cutting-edge technology helps businesses streamline complex procurement and fulfillment processes, minimize food waste, optimize inventory, manage compliance risk, and scale profitably. We’re proud to serve an elite customer base, including 13 of the top 25 North American grocers, 8 of the top 10 foodservice distributors, and 8 of the top 10 global food and beverage manufacturers.Job SummaryBased in Quebec, Canada, the Customer Success Associate is a customer-facing retention-based account management role. The role owns the implementation of broad customer success strategies across a large number of accounts, influencing which accounts receive corporate communications & direct engagement from iTN. The Associate must develop in-depth industry knowledge, practical technical knowledge of iTN software solutions, and field structured written/verbal communications with a wide variety of customers. They collect and enrich iTradeNetwork’s customer data, educate and onboard customers, facilitate outreach and follow-up programs, plan and lead leadership-facing business reviews, and advocate between internal departments to deliver a best‑in‑class customer experience. Excellent Associates navigate required actions across many accounts, prepare and present formal reports to key stakeholders, and guide how iTN engages with supplier customers.Key ResponsibilitiesDrive revenue retention in supplier accounts through building and maintaining a strong relationshipDrive revenue growth in supplier accounts through identifying up‑sell/cross‑sell opportunitiesAct as a consultant, guide, and advisor to assigned customers through their customer journeyMaintain a detailed account summary containing hundreds of assigned customers as part of a monthly activity planning processPrioritize time & effort against a list of many assigned customer accounts concurrentlyExecute on customer communication programs to increase ITN’s customer engagementGather the needed customer data for internal KPI’s to track overall customer healthOperate and maintain engagement rhythms (through a combination of email and meetings) to ensure all assigned customers are contacted within a defined time periodAssist with customer onboarding and education efforts to facilitate positive customer experiencesBecome a trusted advisor on all product/solutions offered by the companyProactively report and elevate issues to management for resolutionPerform other related duties as assignedWhat You’ll NeedMinimum of 2+ years of customer success, account management or vendor management experienceExperience converting customer requirements and requests into actionable & professional business responsesDemonstrated customer management, issue resolution, and communications skills, including experience with presenting formally to senior leadersProven track record of effective individual time management & multi-tasking – effectively prioritizing and planning time/effort across a large book of businessDemonstrated growth mindset and appetite for continued professional developmentExcellent written and verbal communication skills, conducting with confidence and credibility to effectively engage and interact within all levels of an organizationStrong working knowledge of Software-as-a-Service and IT applications, infrastructure, and technology stacksSelf‑motivated, hungry, confident, and high‑energy team player with a knack for close collaboration with peersExperience with Google Suite, Microsoft Excel, Gainsight, Salesforce, and business visualization systems (Tableau, Microsoft PowerBI) a plusExperience implementing customer solutions in a professional services capacity a plusCandidates must be fluent in FrenchIf you are a highly motivated and results-driven individual, we encourage you to apply. We offer a competitive salary, comprehensive benefits package, and a dynamic work culture that values collaboration, innovation, and personal development.BenefitsCompetitive salary packagesComprehensive medical, dental, vision, and life insurance benefits for you and your familyFlex PTO for exempt employees and competitive PTO for non-exemptPaid parental leave for eligible employees401(k) matchingTuition reimbursement on approved programsGreat health & well-being benefits including Teladoc for general medical and mental health careThese benefits are only applicable to full‑time employees• This is a hybrid position, candidates must be located in the Quebec City or surrounding areas.Additional Requirements:Must be able to demonstrate lawful ability to work in the United StatesiTradeNetwork, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran by applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/DisabilityReferrals increase your chances of interviewing at iTradeNetwork, Inc. by 2xGet notified about new Customer Success Associate jobs in Greater Quebec City Metropolitan Area. #J-18808-Ljbffr