Customer service manager

3 weeks ago

Shawinigan, Canada National Bank Full time

Role Overview As an Associate Advice Centre Manager, you’ll manage your Advice Centre and play a strategic role by guiding your team and helping each member achieve their objectives. With an approach focused on listening and daily coaching, you can help your team develop professionally while ensuring the Bank’s vision is applied. You’ll be a driving force in the group’s success by creating an environment that encourages everyone to perform and develop. You’ll share responsibility for managing the Advice Centre, while developing your expertise through coaching and giving advice, with the career goal of leading a larger advice centre. Responsibilities Coach banking advisors and support them daily and in their career path to help them reach their full potential. Motivate your team to ensure an exceptional client experience Promote and foster the advisory approach of the banking advisor model Ensure an engaging client experience, develop lasting relationships and ensure proximity to clients. Promote synergy and work as a team to achieve the objective. Ensure compliance with identification, security and privacy standards to protect client and banking data and manage risk. Proactively identify workforce needs, and with the Advice Centre Manager, develop an action plan to address them. Support and coach the team in canvassing activities and making proactive contacts. Represent the Bank professionally with clients and potential external candidates. Qualifications College diploma in a 3-year technical program (DEC) and 6‑7 years of experience OR bachelors degree and 3‑4 years of experience Be a mutual fund representative (MFR) Extensive experience in team management and / or coaching Expertise in banking services, the advisory approach and business development. Ability to motivate a team. Ability to understand a problem and implement effective solutions to solve it. Ability to work in collaboration with various internal and external partners. Languages French Skills Critical Thinking Diversity & Inclusion Emotional Intelligence Problem Solving Risk Management Stress Management Client-focused Decision Making Learning Agility Mobilization Partner Development Resiliency Strategy Execution Managerial Courage Your Benefits Health and wellness program, including many options Flexible group insurance Generous pension plan Employee Share Ownership Plan Employee and Family Assistance Program Preferential banking services Opportunities to get involved in community initiatives Telemedicine service Virtual sleep clinic About Us We are a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples’ lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier‑free workplace that is accessible to all employees. We welcome all candidates If you require accommodation, feel free to let us know during your first conversations with us. #J-18808-Ljbffr

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