Commercial Lines Account Associate, Programs
3 weeks ago
About The Role
HUB International continues to grow and we are looking for a strong Commercial Account Associate to effectively support the busy account workflow for our Programs Practice in downtown Toronto. This is an ideal role for an individual who is responsive, can handle a high volume of work, and has strong customer service. This is an ideal role for someone who is interested in learning and supporting a growing niche market.
What You’ll Do
- Provide our internal and external clients with prompt, courteous and professional service including handling coverage inquiries and processing client requests.
- Timely preparation of documents such as: letters, certificates, confirmation of insurance, client renewal packages, policies, submissions, binders and summaries.
- Continuously delivering quality in client service for an assigned book of business.
- Accurately process endorsements, invoicing of transactions and generating reports using various program systems.
- Developing and nurturing client relationships by identifying client-specific needs; creating innovative and cost-effective solutions.
- Monitoring client accounts receivable statements, and collecting outstanding premium owing.
- Building relationships with sub-brokers across Canada and writing business in the industries and programs we develop.
Qualifications and Expertise That Pave the Way for Success
- RIBO (Ontario Broker’s license) or ability to obtain in short order Required
- Typically, 1+ years of Insurance Industry and product line experience – broking or underwriting.
- Experience with programmatic commercial lines business.
- Experience delivering client-focused solutions based on customer needs.
- Professional communication, and strong interpersonal skills.
- Strong customer service focus with the ability to deliver positive customer experiences.
- Self-starter and strong team player able to work within Production and Service teams.
- Effective organizational skills and time management.
- Working knowledge of Microsoft Office Products (Word and Excel).
- Ability to learn and understand new systems quickly; EPIC fluency is an asset.
Culture and Belonging: Our Commitment
At HUB International, we are dedicated to fostering a culture where everyone feels a sense of belonging. We value the unique experiences and perspectives that each team member brings, creating an environment where all voices are welcomed and respected. If you require assistance or accommodation at any stage of the recruitment process, we encourage you to let us know—we’re here to support you. At HUB, building an inclusive workplace isn’t just part of what we do—it’s at the heart of who we are.
Service: Our Ethos
At HUB International, service defines who we are. This dedication extends not only to our clients but also to our employees and the communities we’re proud to support. Our regional offices are actively engaged in local initiatives, reflecting our commitment to giving back and making a meaningful difference.
When you join HUB, you’ll find more than just a career—you’ll become part of a team where your skills are valued, your growth is encouraged, and your contributions have a lasting impact.
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