Production Support Developer(Java/Angular)

3 weeks ago

Old Toronto, Canada Intact Financial Corporation Full time

Nos employés sont au cœur de ce que nous faisons de mieux : aider les gens, les entreprises et la société à aller de l’avant dans les bons moments et à être résilients dans les moments difficiles. En vous joignant à notre équipe, vous contribuerez à ces efforts aux côtés de gens expérimentés et passionnés.

Intégrez un milieu où vous disposerez des ressources nécessaires pour apprendre et évoluer, en plus d’être valorisés pour qui vous êtes : chez Intact, la diversité est une force. Vous pouvez compter sur nous pour vous aider à atteindre vos objectifs avec des outils, des possibilités et de la flexibilité. C’est notre promesse aux employés.

Notre formule hybride permet de maintenir un équilibre entre le télétravail et les avantages des interactions en personne.

Poursuivez votre lecture pour découvrir comment vous pouvez façonner l’avenir, réussir en équipe et évoluer avec nous.

À propos du poste

To reenforce our Commercial Lines and Specialized Lines applications T2/T3 production support squad, we are looking for an experienced IT support specialist.

  • Provides Level 2 and 3 production incidents support for all Intact Commercial Lines and Specialized Lines applications.
  • Coordinates and facilitates Incident Management, works with IT to deploy changes to the production environment, and engages 3rd party providers contracted to Intact during an incident.
  • Provides initial L2/L3 incidents triage, investigation and ensures fast turnaround times on issue/incident resolution, collaborates and engages with the appropriate areas and squads across Intact.
  • Coordinates with CL/SL squads, IT, departmental leaders and vendors to resolve complex issues/malfunctions, responsible for the following: Defining and scoping the issue.
  • Analyzes the problems/defects and identifying root case.
  • Participates in defect fixes.
  • Conducts an options analysis of potential solutions, with a recommendation.
  • Presents to team and management for decision/direction.
  • Plans the solution determined by team and management.
  • Maintains in-depth working knowledge of the applications and user workflows (role include multiple systems, will include a rotation over time to broaden knowledge base across the team).
  • Maintains working knowledge of interfaces and integration.
  • Maintains working knowledge of integrated tools and processes.
  • Supports deployment activities, managing implementation issues to resolution.
  • SME support on projects/ongoing improvement initiatives.
  • Develops or supports development of a disaster recovery strategy and recovery plans, as well as testing recovery procedures on an annual basis.
  • Identifies opportunities to strengthen the operational capability, such as: sharing expertise to promote development, mentoring employees, building communities of practice and networks across business & technology.
  • Uses, supports and maintains monitoring and observability tool.
  • Participates in on-call (out of business hours) rotation works.

Technical knowledge and skills :

  • Java - Spring framework (Strong Java knowledge required)
  • Oracle - PL/SQL
  • Angular - TypeScript

Bonus :

  • GitHub - Maven – Jenkins
  • OpenShift (OCP)
  • Dynatrace
  • ServiceNow

Soft Skills :

  • Troubleshooting
  • Curious Mindset
  • Analytical thinking
  • Ability to work under pressure
  • Team Collaboration

Experience :

  • 10+ years of experience including 3-5 years in production support.
  • University Degree in a relevant field, or equivalent experience.
  • Knowledge of support and operations practice, concepts, and technology obtained through formal training and/or work experience.
  • Knowledge of principles and processes for providing support services (user needs assessment, meeting quality standards for services, and evaluation of user satisfaction).
  • Understanding of Information Technology operating processes used for systems to ensure effective delivery.
  • No Canadian work experience required however must be eligible to work in Canada.

Availability : ASAP

Location : GTA

Mode : Hybrid (2 days per week at the office : Toronto or Mississauga)

#LI-Hybrid

Ce que nous offrons

En travaillant chez nous, vous aurez tous les outils pour donner le meilleur de vous-même chaque jour. Voici ce à quoi vous pouvez vous attendre en devenant un membre permanent de notre équipe :

  • Un régime complet d’avantages financiers qui reconnaît vos succès

  • Un régime d’achat d’actions des employés parmi les meilleurs de l’industrie, avec une cotisation de contrepartie correspondant à 50% des actions nettes achetées

  • Un régime de retraite et d’avantages sociaux flexible et complet, et un service de soins de santé virtuels

  • Des aménagements de travail flexibles

  • La possibilité d'acheter jusqu'à cinq jours de congé supplémentaires chaque année

  • Un compte de dépenses mieux-être pour favoriser un mode de vie sain et actif

  • Un accès à des outils et à des ressources qui vous aident à rester en santé physiquement et mentalement, à accueillir le changement et à communiquer avec vos collègues

  • Un écosystème d’apprentissage dynamique en milieu de travail, offrant des parcours d’apprentissage, du contenu interactif en ligne et des programmes inspirants

  • Des réseaux inclusifs dirigés par des employés pour informer, inspirer, faire entendre, établir des relations et offrir des occasions de perfectionnement

  • Des dirigeants et des collègues inspirants qui vous soutiennent et contribuent à votre développement

  • Un programme d’action communautaire, car ce qui vous tient à cœur fait partie de ce qui vous rend unique et la façon dont vous redonner à la collectivité doit l'être tout autant

Égalité d'accès à l'emploi

Chez Intact, nous valorisons la diversité et créons un milieu de travail inclusif et accessible où tous se sentent appréciés, respectés et écoutés.

Si nous pouvons rendre le processus de recrutement plus accessible pour vous, n’hésitez pas à nous le dire quand nous vous ferons part d’une possibilité d’emploi. Nous travaillerons avec vous pour répondre à vos besoins.

Cliquer ici pour d’autres informations importantes sur le processus d’embauche, y compris la vérification des antécédents, les candidats internes et le droit de travailler au Canada.

Si vous travaillez pour Intact ou belairdirect, veuillez postuler au moyen de Contact Pour vous.

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