Corporate Store Supervisor

2 weeks ago

Guelph, Canada Bulk Barn Full time
p>About Us
Established in 1982, Bulk Barn is Canada's largest bulk food retailer with close to 300 stores and growing We strive to foster a balanced and flexible culture that benefits both our customers and employees.Position Summary

The Corporate Store Supervisor II is responsible for directly working with the Corporate Store Manager and retail store team to ensure service excellence, business profitability and team collaboration. The Corporate Store Supervisor II is responsible to assist in the leadership of the stores day-to-day operations in the achievement of operational efficiencies, profitability and customer satisfaction. This position is also responsible to promote and maintain workplace wellness and health and safety, through active compliance with all workplace health and safety policies and procedures.

Duties and Responsibilities
  • Project/Task Management
  • Perform and supervise store opening and closing procedures included but not limited to: arming and disarming store alarms, counting and balancing tills and float at the beginning and end of each shift, daily safe audits & prepare and deliver the daily deposit to the nearest TD Bank.
  • Operate the cash register and POS system, administering Corporate Store Supervisor II POS functions, as required.
  • Restock store shelves, barrels, tubs, pails, and displays.
  • Place Warehouse and Direct Store Delivery (DSD) orders and facilitate the receiving of orders, including tracking the expiry dates of received items.
  • Submit daily and weekly paperwork to Corporate Office.
  • Work with the Corporate Store Manager to manage labour and create weekly work schedules to budgeted staffing models.
  • People Management
  • Work alongside the Corporate Store Manager to formally recognize trends of underperformance and strong performers within the assigned store team.
  • Work alongside the Corporate Store Manager to ensure clear, documented and executed performance improvement plans.
  • Work with store staff to resolve issues proactively and/or as they arise and report unresolved issues to the Corporate Store Manager.
  • Ensure the store team performs their job to Company standards and are held accountable for non-compliance.
  • Lead staff and ensure that Bulk Barn Foods Limited standards are upheld.
  • Assign staff break times in compliance with Company Policy.
  • Support in facilitating successful trainings, performance management meetings and staff meetings.
  • Service Excellence
  • Set high expectations for excellent customer service and hold the store team members accountable to the measurable results.
  • Ensure the store is kept clean at all times by adhering and executing tasks on all cleaning schedules; including, but not limited to floors, barrels, fixtures, windows, utensils, bathrooms, store exterior, and store interior.
  • Customer Focus
  • Ensure that employees come to work in compliance with operating standards and are actively engaging with co-workers and customers to achieve store results.
  • Drive the store team to go beyond the norm to deliver outstanding service.
  • All communications are to be delivered with consistency to all store team members.
  • All customer communications are to be friendly and productive encouraging repeat business, customer satisfaction and increased sales.
  • Promotes and works to maintain workplace wellness, health and safety, through active compliance with all workplace health and safety policies and procedures.
Qualifications
  • High School Education or Equivalent
  • Handler and Food Safe Certification, an asset
  • Standard First Aid Certificate, an asset
  • 3 years’ experience working in a retail environment (Food Retail experience is an asset)
  • 2 - 3 years’ experience working under pressure, multi-tasking and managing time
  • Working knowledge of Microsoft Office (Word, Excel and Outlook)
  • 2 - 3 years’ experience leading and supervising a team
  • 2 - 3 year working experience in a professional environment handling confidential information
  • 2-3 years’ experience servicing and resolving customer concerns
  • Ability to exercise flexibility, initiative, good judgement and discretion
  • Professional demeanor with strong interpersonal skills
  • Positive and customer service oriented

Bulk Barn Foods Limited is an equal opportunity employer that values diversity in the workplace. Accommodation is available in accordance with the AODA, if requested.

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