Sr. Security Consultant

DescriptionAt CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.The Sr. Security Consultant performs ongoing client support for complex technical performance issues and develops recommendations to ensure adherence to service level agreements and customer service excellence. The Sr Consultant may specialize in at least one of three particular disciplines: Network Security, Information Security, and/or Endpoint Security; and continues to develop a platform of technical expertise, that they act as a subject matter expert. In addition, the Sr Consultant is required to provide input on how to drive process improvements, gain efficiencies, and create opportunities for improved workflow and automation. The Sr Consultant acts as a primary technical owner on the assigned accounts. This role requires strong hands‑on proven working experience on various SIEM technologies. This should include Deploying, managing, customizing, and optimizing a SIEM solution.What you will do:Services Delivery – 50% job weightManages complex technical questions and ticket escalations and monitors system performance.SIEM deployments, customization, tuning and optimization of SIEM solution.Identifies and makes recommendations on technical deficiencies, service performance issues, product utilization, bugs, and enhancementsRecommends process improvements in order to drive efficiencies, reduction of the average time to trouble‑shoot, and reducing false‑positive alertsPerforms ongoing analysis and system testing of new system releases, upgrades, and/or patches to supported technologiesEmbodies Trusted Advisor techniques to builds client’s trust and influence loyaltyConfidently runs Great Meetings, differentiating services per MSS positioningAccountable for the delivery of quarterly, monthly meetings and tuning calls with assigned accountsHandle technical account management responsibilities for assigned accountsHelps improve the business, proactively engages when service is inconsistent, or risk is identifiedMentors team with technical advice / supportIdentifies and manages out of scope requirements and facilitates the resolutionServices Improvement and Enhancement – 35% job weightIdentifies and provides recommendations for technical deficiencies, service performance issues, product utilization, bugs, and enhancementsAccountable for executing on identified recommendations to improve client’s security postureDevelops reports and presentationsProvides technical knowledge transfer and analysis to clients on performance status, trends, and metrics in a specific area of discipline.Recommends process enhancements and drives efficiency by reducing average time to trouble‑shoot, repetitive issues and problem service tickets, reducing false-positivesDevelops best practices, strategies, methodologies, business process documentation and templates suitable for use by other Consultants, Specialists and AnalystsContributes to the development of service definition and content packsPerforms ongoing analysis and system testing of new system releases, upgrades, and/or patches in one or more specific technologiesMakes recommendations to improve workflows and drive automation, creating efficienciesDevelops and improves Standard Operating Procedures (SOPs) and knowledge base articlesConducts technical, procedural and incident handling knowledge transfer sessionsCarry out research on supported technologies and develop actionable threat advisory documentationIdentifies out of scope requirements and bring to manager’s attentionProfessional Development – 15% job weightParticipate notably in assigned self‑paced trainingsDevelops Self‑paced technical training content on supported technologies and processesAttends training sessions or shadowing activities, and obtains industry related certifications as determined by ManagerWhat we expect of you:Bachelor’s degree (B.A./B.S.) or 3‑year diploma in Engineering, Computer Science, or a Technology related field and 5 years of Security Support experience in a client‑focused environment, and/or working in security operations center, OR9 years total of Information Technology experience to include 5 years of Security Support experience in a client‑focused environment, and/or working in security operations centerAt least 2 advanced or expert level certifications in Managed Security Services discipline, including but not limited to: Check Point: CCSECisco: CCNP Security, CyberOps Professional, CCIE SecurityPalo Alto PCNSE, Cortex XDR-PMXdCIBM QRadar Security: Administrator, Deployment ProfessionalSANS GCIA, GCIH, Splunk, CrowdStrike Falcon: CCCS, CCFH, CCFA, CCISExabeam: Advanced or Principal Implementation Engineer, Tenable VM Expert or similar technology certificationsAt CDW, we strive to offer market‑competitive total rewards packages to attract and retain talent. As such, we are committed to pay transparency and ensuring fair compensation for all our coworkers. Each of our roles is assigned a salary range that is informed by multiple sources of market data. We determine individual pay within a given range based on a candidate's prior experience, knowledge, skills and abilities. This approach allows us to offer competitive and equitable salaries that reflect the value and responsibilities of each role at CDW. Salaries are based on a 37.5‑hour workweek, and paid on a bi‑weekly payroll schedule.Salary range : $92,000 - $128,000We make technology work so people can do great things.CDW is a leading multi‑brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. #J-18808-Ljbffr