Product and Service Analyst

GESB Product and Service Analyst L6 Salary: $120,457-$132,753 Position No: 7258 Work Type: Permanent - Full Time Location: Perth (YYYY-MM-DD) This is an exciting time for GESB, and we are looking for the right people to help grow our team, contribute positively to our culture, and support our purpose of helping our members achieve a quality retirement. The role We currently have a permanent, full‑time opportunity available for a Product and Service Analyst. As our Product and Service Analyst, you will play a pivotal role in supporting the end‑to‑end lifecycle of GESB's superannuation, retirement, and insurance products. A day in the life of this role will see you : Assisting in analysing member data and market trends to inform product enhancements, preparing detailed documentation, and coordinating with service providers to ensure smooth delivery and compliance Monitoring performance metrics, resolve operational issues, and work closely with internal teams and external partners to implement changes and improve processes As part of the broader Member Experience business unit, you will be part of the Product and Servicing team, reporting directly to our Senior Product Manager. GESB's Member Experience business unit is passionate about delivering a positive member experience; by providing members with help, support, guidance, products, and tools relevant to them wherever they are on their retirement journey. If you are dynamic, detail‑oriented, and love blending data analysis, stakeholder engagement, and governance to deliver products and services that genuinely enhance the member experience, then this is your role. Please review the responsibilities and work‑related requirements in the attached position description for a full statement of duties. About us Our values are at the heart of everything we do. If you’re successful in this role, you’ll be expected to put our members first and be guided by our core values of sustainable performance, achieving together, and acting with integrity. We encourage and support everyone at GESB to consistently demonstrate these values and uphold them in all aspects of their work. Leadership is part of who we are We believe that everyone is a leader, and the core leadership behaviours outlined in the apply to all roles. To be successful in this application, you’ll need to demonstrate these leadership behaviours in the context of . Leaders in this context make a direct and immediate difference to GESB. They work within a defined area of responsibility, and with personal accountability, to deliver results that support their team and the organisation to deliver our strategic objectives. Why join our team? We genuinely value work / life balance, support professional development, and empower our employees to be their best. Some of the benefits of working at GESB include : Competitive remuneration: Award‑based salary with annual increments and a 12% superannuation contribution, plus access to generous salary packaging arrangements. Flexible working: Flexible hours, work-from-home options, and a variety of leave arrangements – including an extra 3 public service holidays and the ability to purchase additional leave. Professional growth: Comprehensive learning and development opportunities, including study leave and financial assistance. Health and wellbeing: A range of wellbeing initiatives and free, confidential access to our Employee Assistance Program for you and your immediate family. Inclusive leave options: Cultural leave for Aboriginal and Torres Strait Islander staff, 18 weeks paid parental leave with flexible return‑to‑work options, and additional leave for disability, family and domestic violence, and reproductive health. Great location and facilities: a CBD office close to Perth’s best coffee spots, with excellent public transport access, nearby parking, and end‑of‑trip facilities for active commuters. Are you ready to apply? If this sounds like the right role for you, it’s time to get your application ready. Next steps Download and carefully read the position description Download and read the which includes helpful information about the role and recruitment process #J-18808-Ljbffr