Manager, High Risk Client Management

3 weeks ago

Halifax, Nova Scotia, Canada RBC Full time

Job Summary

Oversees day-to-day operations of one or more business units of the corporation's Anti-Money Laundering function, including compliance with external international regulations. Manager with HR responsibility. Typically manages and oversees supervisors and/or hourly/professional jobs and responsible for setting the overall direction for employees.

Job Description

What is the opportunity?

The Manager, High Risk Client Management (HRCM) supports the Senior Manager and Director by providing direction and execution of core risk decisions related to the identification, review, management, and escalation of higher risk clients including the risk assessment and enhanced due diligence (EDD) processes to mitigate against financial, regulatory, reputational, and legal risks at RBC using a risk-based approach. This role also requires the following: assisting in the identification, confirmation, management, and approval process for the on-boarding and periodic review and assessment of high risk clients, as required; and committing to on-going professional development, to ensure that individual and collective team knowledge is current and comprehensive so that outcomes, including decisions and recommendations, are based on a thorough understanding of risk involved and are made in the context of AML / CTF regulatory requirements.

What will you do?

  1. Conduct HRC EDD risk assessments for units supported by the HRC Team and ensure that the Global Standards for Client Risk Management (CRM) and EDD are executed consistently.
  2. Partner with the FIU, Insights & Analytics, and Global AML Compliance to ensure that HRC risk assessments are appropriately coordinated, routed, and escalated where relevant, using a risk-based approach.
  3. Manage the execution of the HRC processes (including on-boarding and periodic review) and ensure, where applicable, all regulatory timeframes are met.
  4. Create an environment and culture that allows us to attract and retain high performing employees.
  5. Help individuals and teams achieve high performance through building capabilities and effective coaching and performance management.
  6. Attend and actively participate in team discussions, coaching sessions, and the development and testing of new initiatives/ processes as required.
  7. Work with business partners and stakeholders to ensure that, where applicable, all issues /reviews are escalated appropriately within defined timelines and in accordance with RBC's policies and procedures.
  8. Effectively communicate with business partners and stakeholders to ensure a high degree of service standards and client care focus is maintained.

What do you need to succeed?

Must have

  1. Post-secondary education or equivalent experience
  2. Strong Financial Crimes, AML/Fraud knowledge to prevent the use for RBC's financial services for money laundering and terrorist financing.
  3. Demonstrated knowledge of or experience in financial and money laundering crimes/High Risk Knowledge of and/ or experience in AML Compliance, Financial Crimes investigations (within law enforcement or banking), Financial regulatory body, or banking/finance
  4. Effective and strong written and oral communication skills.
  5. Skilled in open source research

Nice to have

  1. CAMS certification
  2. Language skills (French, Cantonese, Mandarin)

Job Skills

Anti Money Laundering Training, Business Perspective, Communication, Decision Making, Financial Regulation, Interpersonal Relationship Management, Operational Integrity, Organizational Governance, Process Management, Strategic Thinking

Additional Job Details

Address: 20 KING ST W:TORONTO

City: TORONTO

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: GROUP RISK MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-03-18

Application Deadline: 2025-04-02

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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