Manager, IT Incident Management

7 days ago

SaintHyacinthe, Quebec, Canada Intact Financial Corporation Full time

We are looking for a dynamic Director, Operational Performance & Financial Controller to help develop and manage a technology solutions business.

As the financial leader of this affiliate & business unit, you will help us oversee business operations, finance and governance of the operation. You will help transform the financial and operating model and have shared responsibility for the implementation and management of our ambitious business plan. In this role, you will act as both a strategist and operational leader, steering the business to the desired financial and operational goals, helping align the course to help us achieve our mission, vision and long-term objectives. In your day-to-day, you will be part of a diverse and dynamic management team, leading a small team on the execution and optimization of the company's financial and operational performance, while managing the enterprise risks.

This role reports to: Vice President, Broker Solutions and Distribution Technology.

Here are a few ways you'll make a difference:
  1. Participate in defining and promote the business strategy vision, working closely with the management group, Managing Director & President, and key stakeholders.
  2. Provide transparency on the business plan status, activities, KPIs.
  3. Manage a team of experts in delivering on financial, governance, risk, administration responsibilities, supporting their engagement and development.
  4. Develop high-performing relationships with key Intact partners, that impact positively on our customers and employees.
  5. Own the overall financial plan (P&L, B/S, cashflow, capital, investments, DPL), guiding the leadership team management and board of directors on the financial performance of the business, guiding financial and operational decisions.
  6. Maintain a financial and operational modeling framework in an environment with constant change and scaling business.
  7. Perform continuous improvement, leading the annual costing, pricing, and business review exercise of products and services.
  8. Conduct stakeholder and data analysis to identify key optimization opportunities that impact the performance of the business.
  9. Define and own key success and operational metrics, prepare monthly, quarterly forecasts and annual reports and scorecards on the performance of our business.
  10. Identify and monitor budget objectives, detecting and actioning negative trends.
Governance
  1. Enterprise risk management: identify and prepare for hazards with the company's finances, operations, and objectives.
  2. Establish and implement operational policies and controls to improve transparency and performance of the company and business unit.
  3. Contribute to the improvement of operations by evaluating and active participation in the procurement process and inventory of external technology solutions, vendor relationships, and internal partnerships.
  4. Manage the legal and contractual agreements to ensure proper diligence, compliance, financial exposure, company obligations.
  5. Active participation in business development activities, ensuring compliance of offers and contracts, accuracy and transparency of financial-related spend and revenues.
  6. Coordinate with internal stakeholders (legal, internal audit, corporate finance, tax, projects, etc) to ensure compliance with corporate policies and federal/local requirements.
Administration
  1. Ensure billing, accounts receivable, and accounts payable are optimized for customer satisfaction, cost efficiency, and accuracy.
  2. Prepare ad-hoc reports by collecting, analyzing and summarizing various information and trends.
  3. Maintain and implement information flows and derive insightful information.
  4. Own, sponsor non-IT systems, such as billing and administration.
  5. Own the business continuity plan (BCP).
What you bring to the table:
  1. Professional accounting designation (CPA, CA, CMA or CGA) – is required.
  2. Minimum of 10 years' experience in finance and accounting driving operational performance – is required.
  3. Minimum 5 years leadership experience managing a team.
  4. Strong financial and data-driven acumen.
  5. Experience in the financial industry.
  6. Experience in a large public company preferred.
  7. Can interact with a variety of people at all levels of the organization, including management and certain external contributors.
  8. Solid skills in oral and written communications and interpersonal relations.
  9. Exceptional project management skills, leaving the ability to multi-task and juggle competing priorities.
  10. Strong understanding and interest in information technology and its value to business is an asset.
  11. For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.
What we offer:
  1. Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
  2. Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:
  3. A financial rewards program that recognizes your success.
  4. An industry-leading Employee Share Purchase Plan; we match 50% of net shares purchased.
  5. An extensive flex pension and benefits package, with access to virtual healthcare.
  6. Possibility to purchase up to 5 extra days off per year.
  7. An annual wellness account that promotes an active and healthy lifestyle.
  8. Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues.
  9. A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs.
  10. Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities.
  11. Inspiring leaders and colleagues who will lift you up and help you grow.
  12. A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
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