Analyste Administratif F/H
4 days ago
Symcor assure l’échange sécurisé des données et l’optimisation des processus administratifs pour favoriser la réussite de ses clients dans un monde numérique en constante évolution. Si les principales institutions financières du Canada lui font confiance depuis plus de 25 ans, c’est parce que Symcor soutient leur transformation numérique en mobilisant les acteurs sectoriels et en relevant leurs défis communs avec efficience et efficacité. p>
L'analyste de support de niveau 1 est chargé de fournir un support de centre de service pour les clients internes et externes Symcor à l'échelle de l'entreprise. Il s'agit d'une opportunité de 6 mois avec la possibilité d'un temps plein et le candidat doit être à l'aise avec le quart de travail prévu de 14h00 à 22h00 du lundi au vendredi.
À propos du rôle :
- Fournir un support de premier niveau aux clients internes et externes entrants et sortants via toutes les méthodes de contact (téléphone, e-mail, chat et auto-portail) dans les délais établis.
- Propriété des enregistrements d'incidents (RI) de gravité 2 et 3 et des demandes de service (SR) à l'aide d'outils de support propriétaires tout au long du cycle de vie. li>
Exigences en matière de compétences :
- Compétences éprouvées en analyse et en résolution de problèmes.
- Compétences en matière de support client.
- Connaissance de l'architecture de bureau et des systèmes d'exploitation.
- Possibilité d'utiliser et de manipuler des outils Microsoft Office.
- Savoir l'administration et le support du matériel, des logiciels et des serveurs du réseau.
- Pratiques et techniques de sécurité de l'information.
- Programme de rémunération global avec primes, avantages sociaux flexibles et salaire concurrentiel.
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