Technical Support Consultant 2
2 weeks ago
Job Title: Technical Support Consultant 2 Location: Hybrid to Ottawa office. Open to Toronto and Vancouver. Pay Range: $25-$35/hr Duration: 7 months Company Our client, a Fortune 500 Software Organization, is seeking a Technical Support Consultant 2 to join their team. Duties Provide technical support and product guidance to customers, partners, and others involved in developing campaigns and marketing channel communications on our platform at all stages of the cycle. Proactively develop and nurture good working relationships with developers and users at customer sites to ensure their success with our product. Research, record, and maintain knowledge of best practices for product usage across all functionalities. Build and maintain strong relationships with other teams supporting customer needs and business goals. Responsibilities Perform root cause analysis on customer issues to facilitate knowledge growth for peers and customers. Document all communication, troubleshooting, and activities related to customer issues. Educate customers on specific product functionalities to resolve issues. Develop and deliver internal training on troubleshooting product functionalities. Create solution entries as needed. Collaborate with other support team members and departments such as consulting, engineering, technical operations, and deliverability. Communicate timely updates to customers regarding support issues. Troubleshoot issues related to third-party software applications. Additional duties may include working on special projects like customer migrations, product testing, implementations, and training. Education & Experience 2-5 years in a software support environment supporting complex enterprise applications. Experience with SQL, XML, JavaScript, HTML. Experience with database platforms such as Oracle, SQL Server, MySQL, or PostgreSQL. Experience with web services APIs, database connectors, SOAP. Strong knowledge of database-centric, internet-based systems. Ability to multitask and work independently. Excellent written and verbal communication skills. Four-year degree or equivalent experience. Additional Skills Highly organized and curious about new technologies. Strong multi-priority management skills. Commitment to customer satisfaction. Recent (within 5 years) experience in technical support working with enterprise customers. At least 20% of work involving troubleshooting with SQL and relational databases. Over 2 years experience reading and troubleshooting XML, HTML. Over 2 years experience with network, client, and server connectivity. Digital marketing experience from an email service provider or competitor. Benefits Summary Compensation is based on skills, qualifications, experience, and location. Full-time roles include benefits such as Medical, Dental, Vision, Commuter, and 401K with company matching. #J-18808-Ljbffr
-
Technical Support Consultant 2
6 days ago
Ottawa, Canada Ursus Full timeJob Title: Technical Support Consultant 2 Location: Hybrid to Ottawa office. Open to Toronto and Vancouver. Pay Range: $25-$35/hr Duration: 7 months Company Our client, a Fortune 500 Software Organization, is seeking a Technical Support Consultant 2 to join their team. Duties Provide technical support and product guidance to customers, partners, and others...
-
Technical Support Consultant 2
1 week ago
Ottawa, Canada Ursus Full timeJob Title: Technical Support Consultant 2 Location: Hybrid to Ottawa office. Open to Toronto and Vancouver. Pay Range: $25-$35/hr Duration: 7 months Company Our client, a Fortune 500 Software Organization, is seeking a Technical Support Consultant 2 to join their team. Duties Provide technical support and product guidance to customers, partners, and others...
-
Technical Support Analyst 2
2 days ago
Ottawa, Canada The Ottawa Hospital Full timeJoin to apply for the Technical Support Analyst 2 role at The Ottawa Hospital About The Ottawa Hospital Reshaping the future of Healthcare The Ottawa Hospital (TOH) is one of Canada's largest learning and research multi‑campus hospitals. With more than 1,400 beds and approximately 17,000 staff, physicians, residents and volunteers, we deliver specialized...
-
Technical Support Analyst 2
3 days ago
Ottawa, Canada The Ottawa Hospital Full timeJoin to apply for the Technical Support Analyst 2 role at The Ottawa Hospital About The Ottawa Hospital Reshaping the future of Healthcare The Ottawa Hospital (TOH) is one of Canada's largest learning and research multi‑campus hospitals. With more than 1,400 beds and approximately 17,000 staff, physicians, residents and volunteers, we deliver specialized...
-
Product Technical Support
4 days ago
Ottawa, Canada Assent Full timeJob DescriptionReporting to the Manager, Product Technical Specialist, the Product Technical Support Tier 2 is responsible for providing advanced technical support to customers and internal users. This role involves troubleshooting complex technical issues, offering solutions, and ensuring customer satisfaction. The ideal candidate will have strong technical...
-
Product Technical Support
2 days ago
Ottawa, Canada Assent Compliance Full timeCompany Description Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers for comprehensive...
-
Product Technical Support
3 days ago
Ottawa, Canada Assent Compliance Full timeCompany Description Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers for comprehensive...
-
Product Technical Support
4 days ago
Ottawa, Canada Assent Full timeCompany DescriptionAssent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for comprehensive...
-
ROV Technical Support Representative
2 weeks ago
Ottawa, Canada Deep Trekker Inc. Full timeDepartment: Commercial Reports To: Customer Experience Manager Location: In Office (Canada) | Travel Opportunities Summary Deep Trekker, a proud Halma Company, is seeking a technically skilled and customer-focused professional to join our growing support team. As an ROV Technical Support Representative, you will serve as a trusted point of contact for...
-
Technical Software Consultant
3 weeks ago
Ottawa, Canada ROSS Full timeOur client is a leader in business intelligence and analytics. This is your chance to join this great organization which has been included on Fortune's list of the "100 Best Companies to Work For" for nine consecutive years. They have engaged ROSS (www.getROSS.com) to help them recruit Technical Consultants. QUALIFICATIONS 1. University Grad or up to two...
