Account manager, project manager

2 weeks ago

Ottawa, Canada Clearford Water Systems Full time
p>Clearford is a new kind of water management company, delivering integrated water infrastructure solutions with sector-leading efficiency and reliability. Our diverse team of licensed engineers and operators provides a complete range of water and wastewater services. From conceptual design, regulatory approval, fabrication & installation, to operations and regulatory compliance, Clearford offers everything required for any water infrastructure challenge and takes responsibility for regulatory compliance at every stage.

ALL APPLICANTS MUST BE ELIGIBLE TO WORK IN CANADA

SCOPE OF POSITION

As the Account & Project Manager, you are the key client contact and are responsible for managing and developing projects for several small to medium water and wastewater treatment facilities. You create and monitor project plans, schedules, work hours, budgets, and expenditures, and you ensure project deadlines are met, team members achieve their goals, and act as a liaison between the project team and the client.
In this position, you will support Clearford clients by building a working relationship and understanding their needs to contribute to improving the operation of client sites and to generate sustainable long-term revenue. You will have extensive knowledge of the water and wastewater treatment products and services provided by Clearford and offer solutions to the clients based on their specific needs. You are responsible for managing the contracts from inception to completion, from the time the contract is approved through to the end of the project.

This is a hybrid position with regular office work required, with the option to work remotely up to 2 – 3 days per week. Must be able to commute to the Stoney Creek or Ottawa office a minimum of 3 days a week.

MAJOR RESPONSIBILITIES

(this is not an exhaustive list of duties to be performed)

  • Work closely with site Supervisors and Operators to develop, coordinate and manage daily operations and additional services.
  • Manage the development and retention of client relationships and sustain clients’ expectations by developing and maintaining good working relationships, including regular communication through virtual and in-person meetings, and written and verbal correspondence.
  • Monitor and manage site contracts and service agreements to ensure adherence to the terms and conditions and lead contract renewals.
  • Create and request purchase orders (PO), place orders, coordinate with analytical laboratories and contractors to manage services, equipment repairs, upgrades, sampling and process troubleshooting.
  • Maintain an extensive knowledge of the current market conditions, relevant legislation and competitor offerings.
  • Prepare and deliver presentations to management, clients and prospective clients.
  • Solicit additional work from existing clients and develop, plan and implement capital improvement projects in conjunction with Managers, Operations and Engineering staff.
  • Regularly review site financial statements, actual and budgeted labour and expenditure, and work with Supervisors to ensure projects are on budget and the expected profit margins are achieved.
  • Ensure regulatory documents related to client sites are current and readily available to Operations and Compliance staff, attend site visits as required and prepare follow-up correspondence.
  • Assist Compliance team by reviewing and editing regulatory reporting documents such as adverse, non-compliance and annual reports.
  • Create and maintain detailed and accurate project timelines and reports.
  • Lead communications and meetings between internal and external stakeholders, including providing updates to clients on the progress of projects.
  • Maintain and update Operator schedules for all remote Operations projects including travel and medical testing requirements.
  • Work closely with Engineering to coordinate technical tasks and provide site improvement recommendations internally and to clients.
REQUIRED KNOWLEDGE, EXPERIENCE, & COMPETENCIES
  • Must have a minimum of five (5) years of experience in the water and wastewater management field.
  • Knowledge of various Ontario drinking water and wastewater regulations.
  • Experience in management of operational teams and budgets.
  • Capable of prioritizing and taking appropriate actions to address client and/or project team issues within difficult time constraints.
  • Ability to identify, suggest and implement solutions to issues and challenges encountered at client sites.
  • Strong communicator, with excellent written and verbal communication skills, who inspires trust and confidence in professional interactions with clients, managers and project teams.
  • Capable of providing technical expertise and guidance to team members regarding problem identification and resolution.
  • Superior presentation and communication skills including the ability to convey technical information in a clear and concise manner.
  • Strong proficiency in Microsoft, including Excel, Outlook, Word, Power Point, and Teams, and ability to learn to use other time and expense tracking applications.
  • Must possess at minimum, a valid G2 driver’s license and maintain a clean driving record.
  • Exceptional organizational and time management skills and ability to prioritize work to meet deadlines despite frequent interruptions.
HOURS OF WORK AND TRAVEL EXPECTATIONS
  • This is a hybrid position with regular office work required, with the option to work remotely up to two (2) days per week.
  • Must be able to commute to the Ottawa or Stoney Creek offices three (3) days a week.
  • Group benefits including Health, Dental, Life Insurance and Vision coverage from date of hire.
  • We offer unique growth opportunities for personal and professional development within various divisions including Engineering, Compliance, Account Management, and Fabrication of UV Pure Disinfection Equipment for Water and Wastewater.

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