Director, Disability Management Services Offices
4 weeks ago
Director, Disability Management Services Offices Join Canada Life for the Director, Disability Management Services Offices role in our Vancouver office. This Permanent Full‑Time position delivers strategic leadership and operational oversight for one or more Disability Management Services Offices (DMSOs). Overview The Director will lead a high‑performing team focused on customer experience, operational excellence, and financial risk management. Key responsibilities include ensuring high‑quality disability claims adjudication, implementing best practices, overseeing the Disability Intervention Services program, and managing operational metrics and financial risk. Responsibilities Ensure high standards of disability claims adjudication and case management are consistently achieved. Lead implementation and execution of best practices across the DMSO, including tools, reporting, coaching, and compliance. Oversee delivery of the Disability Intervention Services program and align it with morbidity management strategies. Monitor and manage operational metrics: productivity, service quality, speed, and claims cost. Drive continuous improvement initiatives to enhance customer experience and operational efficiency. Provide leadership, coaching, and performance management to the DMSO team, ensuring alignment with strategic goals. Partner with internal teams (e.g., Strategic Health Practices, Business Development, Underwriting) to support client relationships and service delivery. Manage financial risk through oversight of claims cost and reserve reporting, contributing to national morbidity results. Represent the DMSO in client meetings, addressing service concerns and identifying opportunities for enhanced service. Participate in national projects and pilots aimed at improving disability management practices and customer value. Qualifications Bachelor’s degree in a related discipline. Minimum of 10+ years of industry experience in insurance, disability management, or related fields. Proven leadership skills with the ability to inspire and engage teams. Strong operational management experience, particularly in customer service and client relationship building. Demonstrated ability to develop and maintain collaborative business relationships. Experience in facilitating change and driving continuous improvement. Superior analytical, communication, and problem‑solving skills. Self‑starter with a bias for action and a winning attitude. Skill in strategic planning, negotiation, and decision‑making. Deep understanding of morbidity management and disability claims processes. Reliability Status Security Clearance (required for positions accessing protected information). Compensation Base salary range: $92,100 – $170,500 per year (base only; variable compensation such as annual bonus and commission may apply). Applications Career opportunities will be open a minimum of 5 business days from posting; applications are reviewed on a rolling basis. EEO Statement Canada Life is an equal‑opportunity employer committed to building a workforce that reflects the diversity of the communities in which we live. We provide an accessible, inclusive environment and support reasonable accommodations for all applicants. #J-18808-Ljbffr
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Director, Disability Management Services Offices
20 hours ago
Vancouver, British Columbia, Canada The Canada Life Assurance Company Full time $92,100 - $170,500Permanent Full Time -We are looking for a Director, Disability Management Services Offices (DMSO) in our Vancouver office.The Director will provide strategic leadership and operational oversight for one or more Disability Management Services Offices (DMSOs), ensuring the delivery of high-quality disability claims adjudication and case management services....
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Claims Management Specialist
2 weeks ago
Vancouver, British Columbia, Canada Disability Management Institute Full time $60,000 - $90,000 per yearThe Disability Management Institute is currently seeking a qualified candidate to fill a "Claims Management Specialist" position in our Western Regional Office located in Port Coquitlam, British Columbia. We offer challenge, job satisfaction, competitive pay and numerous additional incentives as well as an extremely supportive benefits package. THE...
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Absence and Disability Management Director
1 week ago
Vancouver, Canada LifeWorks Full timeTELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is...
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Absence and Disability Management Director
2 weeks ago
Vancouver, Canada LifeWorks Full timeTELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is...
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Absence and Disability Management Director
1 week ago
Vancouver, Canada LifeWorks Full timeTELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is...
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Regional Sales Manager
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Vancouver, Canada iQ Offices Full time**Why Join iQ?** We’re a winning team driven by collaboration, innovation, and success. At iQ Offices, we believe in working hard, having fun, and celebrating the journey together. Here’s how we support our team: - **Comprehensive Benefits**:Protect yourself with a benefits package that covers health and medical expenses. - **Health Spending...
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Director, Group Disability
1 week ago
Vancouver, Canada Sun Life Full timeDirector, Group Disability Location: Edmonton. Candidates from British Columbia, Manitoba, Alberta or Saskatchewan welcome; monthly in-person visits to the Edmonton office are expected. Join to apply for the Director, Group Disability role at Sun Life . What you will be doing: Drive Operational Excellence and Innovation Take ownership of operational...
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Director, Group Disability
1 week ago
Vancouver, Canada Sun Life Full timeDirector, Group Disability Location: Edmonton. Candidates from British Columbia, Manitoba, Alberta or Saskatchewan welcome; monthly in-person visits to the Edmonton office are expected. Join to apply for the Director, Group Disability role at Sun Life. What you will be doing: Drive Operational Excellence and Innovation Take ownership of operational...
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Disability Management Director — Operations
4 weeks ago
Vancouver, Canada Canada Life Full timeA leading insurance firm in Vancouver is seeking a Director for Disability Management Services. This key role entails delivering strategic leadership and oversight in disability claims processing, ensuring operational excellence and high customer service. The ideal candidate will have over 10 years of experience, strong leadership skills, and a Bachelor's...
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Disability Case Manager
2 weeks ago
Vancouver, Canada ACCLAIM ABILITY MANAGEMENT INC. Full time**Disabiliy Case Manager** Are you passionate about health, wellness and playing a positive role in assisting individuals in their return to work? Do you enjoy working in a dynamic, flexible and collaborative environment where you are encouraged to share your ideas? Are you well organized with strong customer service skills and able to demonstrate empathy?...
