Senior Functional Analyst

Senior Functional Analyst – SAP Sales & Service Cloud Version 2 Company: Syntax Location: North America (US or Canada) Department: SAP Customer Experience (CX) – Consumer Industry Reports to: Romain Gril Type: Full-time / Permanent Primary Language: English (French is a plus) Position Summary: We are seeking a highly skilled and experienced Senior Functional & Technical Analyst to lead and support initiatives around SAP Sales & Service Cloud, with a strong focus on integration with SAP S/4HANA. The ideal candidate will play a key role in designing, implementing, and optimizing end-to-end business processes across Sales and Customer Service solutions. Key Responsibilities: Drive functional and technical analysis for SAP Sales & Service Cloud initiatives, ensuring alignment with business objectives. Lead ERP integration efforts, including configuration of SAP S/4HANA to support seamless data and process flows. Design and implement integration scenarios between SAP Sales & Service Cloud and SAP S/4HANA using middleware technologies such as SAP Cloud Platform Integration (CPI). Design side-by-side extensions and custom applications leveraging SAP Business Technology Platform (BTP). Architect and deliver end-to-end solutions that span across SAP CX products (e.g., Emarsys, SAP Commerce Cloud, Customer Data Platform, CPQ) and third‑party platforms. Apply expertise in integrating SAP Service Cloud with Contact Center solutions to enhance customer service capabilities. Configure and tailor SAP Sales & Service Cloud functionalities, including Lead & Opportunity Management, Service Ticketing, and Business Rules. Support data migration activities, system testing, and go‑live readiness to ensure successful project delivery. Collaborate closely with business stakeholders to capture requirements and translate them into scalable, high‑performance SAP solutions. Provide ongoing support post‑implementation and identify opportunities for continuous improvement. Serve as a trusted advisor and mentor to junior team members, fostering knowledge sharing and capability development. Ensure all solutions adhere to internal governance standards and SAP best practices. Required Qualifications: Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field. 7+ years of experience in SAP CRM/Sales & Service Cloud, with first experience on SAP Sales or Service Cloud Version 2 preferred. Proven experience with SAP S/4HANA integration. Strong understanding of SAP Cloud architecture and integration technologies (OData, IDoc, BAPIs, APIs). Hands‑on experience with SAP CPI or other middleware platforms. Excellent analytical, problem‑solving, and communication skills. Fluent in English; French is a plus. Preferred Skills: SAP Certified in Sales & Service Cloud Version 2. Solid expertise in SAP S/4HANA, with strong knowledge of Master Data, Sales & Distribution, and Customer Service modules. Certified and experienced in SAP Field Service Management and SAP CPQ. Proficient in SAP Business Technology Platform (BTP), including SAP Integration Suite, SAP Event Mesh, SAP AppBuilder, Identity Authentication Services (IAS) for Single Sign‑On. Practical experience working in Agile/Scrum environments. Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Sales, Consulting, and Information Technology Industries: Technology, Information and Media; IT Services and IT Consulting Referrals increase your chances of interviewing at Syntax by 2x. Get notified about new Functional Analyst jobs in Montreal, Quebec, Canada. #J-18808-Ljbffr