Senior Manager, Client Services

Senior Manager, Client Services & Accounting Operations Get AI-powered advice on this job and more exclusive features. About Sympl Sympl Solutions is a Toronto-based startup consultancy helping arts, culture, and nonprofit organizations streamline their finance, strategy, and digital operations. As a growing firm, we combine the agility of a startup with the depth of experience found in larger agencies — delivering high-quality, tech-enabled solutions that drive impact and efficiency. Our bookkeeping and financial management team supports clients across Canada in building transparent, compliant, and data-driven financial systems using tools like QuickBooks Online, Plooto, Payworks, and Float. About the Role This is a leadership role for a hands-on accounting professional who thrives on both people and process. You’ll manage the end-to-end delivery of bookkeeping and financial operations for a portfolio of nonprofit clients, ensuring accuracy, efficiency, and clarity. You’ll also lead a small team of bookkeepers, support their growth, and help strengthen Sympl’s systems, templates, and reporting standards as we scale. Key Responsibilities Oversee bookkeeping and accounting operations across multiple nonprofit clients (month‑end, reconciliations, reporting, compliance). Manage and review the work of bookkeepers to ensure accuracy, timeliness, and consistency. Serve as the primary client contact for assigned accounts – leading onboarding, financial reviews, and client communications. Develop and document standard operating procedures (SOPs) for recurring processes (AP, AR, reconciliations, reporting). Support system setup and integrations (QuickBooks Online, Plooto, Float, Dext, Payworks). Collaborate with Sympl’s Principal and senior team on resource planning, scopes of work, and delivery timelines. Lead internal training and knowledge‑sharing across the finance team. Qualifications Bachelor’s degree in Accounting, Finance, or Business; CPA designation or equivalent is an asset. 5–7 years of progressive accounting or bookkeeping experience, including 2–3 years in a management or supervisory role. Strong understanding of accounting operations, month‑end close, and reconciliations. Proficient in QuickBooks Online, with experience using Plooto, Float, Payworks, or Dext. Strong communication skills and proven experience managing client relationships. Experience with nonprofits or professional services firms is an advantage. Highly organized, detail‑oriented, and proactive in process improvement. Why Join Sympl Be part of a growing consultancy working with some of Canada’s most impactful arts and nonprofit organizations. Lead meaningful work that blends accounting, operations, and social impact. Collaborate with a supportive, cross‑functional team across finance, strategy, and digital projects. Opportunity for growth into a Director‑level role as the finance practice expands. We Take Care of You At Sympl, we value people as much as performance. We want you to thrive — personally and professionally. Flexible & remote‑first work culture – we trust you to manage your time and deliver excellence. Paid vacation and personal days to rest, recharge, and balance life’s priorities. Learning & professional development opportunities — access to courses, tools, and mentorship. Collaborative and inclusive environment where ideas are heard, feedback is encouraged, and growth is supported. Meaningful work — you’ll help organizations doing incredible things in arts, culture, and community impact. Seniority level Mid‑Senior level Employment type Full‑time Job function Business Development and Sales Industries Business Consulting and Services Referrals increase your chances of interviewing at Sympl Solutions by 2x #J-18808-Ljbffr