Director, Pension Plan Member Services

4 weeks ago

Toronto, Canada Squires Partners Inc. Full time

Director, Plan Member Services – Role Overview Our client administers several pension plans in the Cayman Islands. We are searching for an experienced professional to take on the role of Director, Plan Member Services. Position is full‑time, based in George Town, Grand Cayman, and will require relocation. Reporting to the Chief Pensions Officer, the new hire will deliver efficient customer‑facing services for plan participants, manage all pension administration matters, lead and mentor the Member Services department, and improve internal efficiency through technology and automation while ensuring compliance with legislation and regulations. The Director will also deputize and act for the Chief Pensions Officer as needed. Key Responsibilities Deliver efficient customer‑facing services for plan participants, manage pension administration matters, lead and mentor the Member Services department, improve internal efficiency through technology and automation, ensure compliance with legislation and regulations, and deputize for the Chief Pensions Officer as needed. Qualifications Bachelor’s degree in a relevant field (e.g., Business Administration, Actuarial Science, Statistics, Economics, Accounting, Finance). A Master’s degree is an advantage. Internationally recognized pension or actuarial certification (e.g., Pensions Management Institute, Associate or Fellow of the Canadian Institute of Actuaries). Minimum 10 years of experience in pension administration, with at least 5 years at a managerial level. Experience and Abilities Experience/familiarity with public sector operations and public pension administration is desirable. Strong understanding of pension client/member needs, ability to address them promptly and clearly. Experience using Pension Administration systems. Strategic thinking, data‑driven recommendations, new solutions, and promoting innovation. Agile, adaptable, and proactive approach for transformative change in changing conditions. Proven risk management skills, identifying and addressing relevant issues. Strong project planning, organizational, time management, and delegation skills. Strong leadership skills, creating a learning environment for team members. Benefits Relevant work permit application, relocation cost assistance, and other benefits will also be available. The Cayman Islands offers a high standard of living and tax‑free status. Contact Please contact Jason Squires (jason@squirespartners.com) for immediate consideration and/or a confidential conversation. #J-18808-Ljbffr

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