Information Technology Infrastructure Technician

3 months ago

Huntsville, Canada Master Halco Full time $70,900
Daiken North America LTD is seeking an Information Technology Infrastructure Technician for our Huntsville, ON facility,  (formerly Panolam Surface Systems).  

The Information Technology Infrastructure Technician will support all IT Infrastructure Operations and verify that technology processes, policies and procedures are aligned with company standards. The Information Technology Infrastructure Technician will provide Level 1 and 2 technical and functional support for company infrastructure with the purpose of maintaining high availability, integrity and up-time.  Daiken North America LTD is are located in beautiful, tranquil Huntsville    Live, Play, and Work all in one location Get away from the city challenges and enjoy our cottage country This is a very exciting time to join our company. We are continuing to grow, introducing new products, making technological investments, and implementing innovative marketing strategies.  We are also focused on our people -- our most important resource.  At Daiken North America LTD we believe in transparency, open communication, and rewarding success with a path to fully develop your potential while building a career. Why join Daiken?
  • A culture that values opportunity for growth, development and internal promotion
  • Competitive compensation package
  • Extended Health Care plan that includes medical, dental and vision benefits
  • Registered Pension Plan with company match
  • Work Schedule:  Monday through Friday 8 hours a day; at times more than 8 hours  

Responsibilities:
  • Serve as an escalation point for IT troubleshooting, including laptop repairs, email and mobile device support, conference room setup, hardware and networking equipment diagnostics, and software and applications support.
    • Hardware: Support all IT systems both in the Plant and the front office. Currently deployed hardware includes Dell and Lenovo end-user workstations, iOS and Android mobile devices, printers.
    • Network: Support LAN systems consisting of Cisco and HP switching, Wireless Access points, fiber optic and copper cabling
  • Work with vendors and Plant Engineers to support the workstations running the manufacturing equipment and OT support.
  • Support the integration of software and applications.
  • Assist in implementing network hardening measures to protect against potential cyber threats and reinforce data protection
  • Install and configure new software, computers, or peripheral equipment.
  • Maintain existing software and hardware by making changes, applying updates, installing drivers, or performing simple repairs as needed to hardware including installing replacement parts or components.

Qualifications:
Essential Qualifications:
  • Must have excellent knowledge of Windows Operating Systems
  • Working knowledge of: Active Directory and Office 365.
  • Experience supporting VOIP and collaboration tools.
  • Cisco Certified Network Associate (CCNA), or other Cisco certifications are preferred
  • WAN experience is preferred
  • Must be able to communicate effectively and efficiently with employees at all levels of the organization
  • Critical thinking with problem-solving skills. ability to operate and troubleshoot assigned equipment.
  • Demonstrated aptitude for learning new technologies with a track record of achievements

Required Education and Experience:
  • IT Industry certifications or a degree in a related field of study
  • 5+ years of increasingly responsible experience in information technology; help desk, technical support, and communications with project management.

Work Environment: Manufacturing and/or officePhysical Demands: This job requires the ability to sit, climb, stand, lift and/or move 50lbs. Position Type and Expected Hours of Work: This is a full-time position. Days of work are Monday through Friday. Daiken North America LTD is proud to be an Equal Opportunity Employer. We are committed to a work environment that respects and supports all individuals. We do not discriminate based upon race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, genetic information, national or ethnic origin, military service status, or other applicable legally protected characteristics. Daiken North America LTD is committed to creating an inclusive environment for all associates.  A member of the ITOCHU Building Products Holdings, Inc. family.

About Master Halco:

As North America’s leading manufacturer and wholesale distributor of perimeter security and fencing, we are the provider of choice for thousands of professional fence and security contractors and quality building material retailers. Since 1961, we have been the industries’ premier fencing provider.We offer a complete line of high quality fence systems in both traditional and unique styles. Our full line of products include access controls, agricultural, vinyl, wood, ornamental, and chain link fences and gates for farm and ranch, residential, commercial, industrial, and high security applications.

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