Zone Manager

Zone Manager
Paradise, Newfoundland

As part of the Kal Tire Store Leadership Team, the Zone Manager is responsible for the management, growth, and success of multiple stores within a designated region. This position has a strong focus on multi-store operations, financial management and leading organizational initiatives. The successful candidate will have multi-unit leadership experience with high performing locations and teams. This role will have a home location in Paradise, St. John's, Newfoundland and will require frequent travel to various stores in Newfoundland and Labrador. We are open to applicants who would like to relocate from another area of Canada. Under the guidance of the Regional Director, the Zone Manager sets the standard for service, excellence, operation management, financial performance, and leadership for all team members. Critical to this role, is the ability to lead by positive influence, foster a collaborative and customer-centric culture and maintain operational efficiencies across multiple B2B Commercial Tire locations in the Atlantic Canada region.

Core Responsibilities:

• Drives results and is responsible for performance of all stores within the zone relating to sales, safety and culture.
• Collaborates with Regional Director to develop a zone plan; works with Store Managers to align store budgets and plans with the zone and region, and establish key performance metrics.
• Maintains an active in-store leadership presence for the zone model store; responsible for continuous improvement of the stores within the zone with overall accountability for results in the zone.
• Creates a shared understanding of operational excellence across the zone through visible leadership and ensures accountability to and alignment with Kal Tire Way operational behaviours.
• Assesses performance in the zone through on-site observations.
• Develops insights through data-driven analysis of financial, operational, and team member engagement reporting.
• Coaches for improvement and mentors store management teams in these practices.
• Analyzes Profit and Loss statements for the zone and implements strategies to grow sales and improve profitability.
• Engages with the Regional Director to validate sales plans and supports the sales strategy and programs.
• Leads change and continuous improvement initiatives in the zone; supports Store Managers to implement, ensure adoption and manage resistance.
• Promotes understanding of the vision for Kal Tire and Store Operations; ensures alignment between the region, zone, and individual stores.
• Builds a diverse and inclusive team by continually developing management talent to improve managerial performance at store locations.
• Promotes a culture of accountability for safety and customer satisfaction across the zone.

Qualifications and Success:

• Operations management experience in a multi-store environment and/or oversight of a model location for a minimum of three to five (3-5) years.
• People management experience including but not limited to recruiting, managing and assessing performance, supporting career development, identifying growth potential, and driving engagement.
• Strong analytical, decision-making, planning and organizational skills.
• Demonstrated ability to manage multiple store locations and achieve customer service and sales targets.
• Demonstrated ability to collaborate across business functions to achieve expected results.
• Create and sustain culture change to ensure accountability for operational excellence.
• Manage profit and loss across multiple locations, present data and explain strategies and ideas to upper management.
• Demonstrated ability to manage, coach and develop teams, demonstrating strong people management and effective communication skills.
• College or university diploma or degree, or equivalent combination of experience and education.

Special Requirements:

• Regular travel within zone expected.
• Flexibility to relocate if and when required.

Why Kal Tire?

• Competitive compensation package based on qualifications and experience. We offer a clear path for career advancement with wage increases along the way.
• Comprehensive medical and dental benefits.
• Employee Assistance Program.
• A group RRSP/DPSP matching program.
• Discount on tires and mechanical services.
• Positive work culture, opportunities for growth and development, and work-life balance.
• Opportunities for professional development, such as training programs, mentorship, and tuition reimbursement.
• Our aim is that the career of every team member is supported by quality leadership, training, and opportunities for advancement.
• We pride ourselves on a supportive and safe work environment.

Our Inclusive Culture:At Kal Tire, we're dedicated to creating a workplace where everyone feels valued, included, and empowered to succeed. We believe in the strength of diverse perspectives and skills. We encourage applications from candidates of all backgrounds, identities, and experiences.

Hiring ProcessUpon shortlist, you will be contacted by a member of our recruiting team and invited to a pre-screen interview, successful candidates will then have the opportunity to meet and interview with members of our leadership team over MS Teams and/or in person. Additionally, as part of our standard hiring process, prospective Team Members at the Job Offer stage will be requested to undergo a Canadian Criminal Record Check; candidates must be legally eligible to work for any Canadian employers to be considered for this position at this time.

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