Installation Specialist
4 weeks ago
The Installation Specialist will serve as the technical subject matter expert and be responsible for responding to technical, installation and product related questions received from external contacts and internal departments. This position will also be responsible for the development and implementation of both classroom and field installation training programs for our premium products. The region includes Quebec and Eastern Canada.
DUTIES AND RESPONSIBILITIES
May include, but are not limited to, the following:
Prepare and execute installation instructions, guides, videos and other tools for use in the field.
Train customers and sales personnel on proper installation techniques.
Develop product training methodology for classroom and field installation training.
Train installation crews on proper installation techniques.
Serve as the technical subject matter expert for product knowledge, building code and installation questions and inquiries.
Manage day-to-day issues and work with sales to ensure solutions are achieved.
Analyze and provide feedback concerning product development and pricing.
Approximately 75% travel required.
Perform other duties as assigned.
EDUCATION, EXPERIENCE AND QUALIFICATIONS
Five (5) to Seven (7) years of experience of teaching product installation techniques in a manufacturing or construction environment
Previous experience in selling or installing siding, trim and decking products preferred
Possess demonstrated experience with presenting technical information to internal departments and external contacts both in written and verbal form
Possess strong organizational and project management skills with the ability to simultaneously manage multiple project assignments
Candidate must be able to plan, schedule and prioritize their time
Demonstrated ability to set and achieve high level goals with minimal supervision
Possess strong written and verbal communication skills
Must have the ability to develop and execute written test plans, collect and analyze data, and prepare concise reports summarizing the findings of work
Must have the ability to prepare and deliver oral and visual presentations
Ability to effectively communicate technical concepts to employees, supervisors, sales, customers, etc.
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
Bachelor’s degree in construction management or related field preferred
Must be fluent in both English and French
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