VP, Employee Experience

2 weeks ago

Invermere, Canada CMH Heli-Skiing Full time
Year Round

Why join CMH?
We work hard, we play hard, and we have the best time doing it. Our mission is to guide our staff and guests through life-changing mountain experiences, and our vision is to be recognized as the world leader of guided mountain experiences - by our guests, our employees, our partners, and our communities. We're all drawn to CMH for different reasons, but we stay for the people-both employees and guests-who are brought together by a unique shared passion for skiing, riding, the mountain world, and life in general. CMH is where mountain magic happens

Things that are important to us:
  • Safety as a cornerstone.
  • Share our passion - every day.
  • Always act with integrity.
  • We work as a team.
  • Aim for best.
  • Balance our social, fiscal, and environmental responsibilities.


Things that are important to you:
  • The opportunity to build lifelong friendships with staff and guests from around the world.
  • Working for a company that stands behind its mission, vision, and values.
  • An inclusive and rewarding company culture where employees are valued and supported.
  • Explore and work at a world-class mountain destination.
  • Enjoy meals created by culinary professionals that incorporate fresh, local ingredients.
  • Work with hospitality professionals that take pride in providing a high-end guest experience.
  • An opportunity to grow and learn in a work environment that promotes feedback and development.
  • Discounts with brand partners and on CMH merchandise.
  • Opportunities to heli-hike and heli-ski, as available.


CMH is honored to operate in the traditional territories of the Ktunaxa, Secwépemc, Syilx, Sinixt, Carrier (Dakelh), and Stoney Nakoda Nations.

Visit www.cmhheli.com/jobs to learn more.

Position Title: VP, Employee Experience

Company Name: CMH Heli-Skiing & Summer Adventures (CMH)

Reports To: President

Location of Work: Banff, Alberta or Hybrid

Terms of Employment: Full-time, year-round

FLSA Status: Exempt

Number of Positions: 1

Direct Reports: 2

Date of Last Review: June 2024

Position Overview:

The VP, Employee Experience is a key member of the CMH Executive Leadership Team (ELT), tasked with strategically enhancing the employee experience at CMH. This role is responsible for the strategic oversight of our employee programs and practices as they relate to full cycle recruitment, performance management, payroll and benefits, engagement and retention, development initiatives, and overseeing occupational health & safety functions. This role will collaborate with human resource leaders across Alterra Mountain Company locations and champion best practices in the industry.

Essential Duties and Responsibilities:

Executive Leadership Team
  • Work within the Executive Leadership Team to create a strategic vision for CMH and build a culture that prioritizes safety, the best experience for employees and guests, recognizes our responsibility to the communities and mountain environment in which we are so privileged to operate, and achieves leading financial results.
  • Drive company results by aligning HR policies with business objectives.
  • Provide guidance and mentorship to emerging leadership talent throughout the organization.
  • Champion and exemplify the CMH and Alterra Core Values in all professional conduct.
  • Represent CMH leadership consistently and effectively.


Employee Experience Leadership
  • Lead and provide strategic guidance to the Employee Experience department, which includes Health & Safety.
  • Possess a deep understanding of labour relations, international HR processes, employment legislation, and legal regulations.
  • Offer strategic counsel to management and leadership on HR best practices and people management interventions.
  • Spearhead organizational development initiatives across the organization.
  • Oversee performance management initiatives to ensure alignment with company goals and objectives.
  • Play a critical role in reviewing and refining the current compensation structure, providing recommendations to ensure CMH offers a competitive compensation package across our geographically dispersed communities.
  • Lead succession planning initiatives to maintain a robust leadership pipeline at CMH.
  • Promote and encourage a learning mindset at all management levels.
  • Utilize employee engagement data to drive meaningful organizational changes.
  • Manage the budget of the Employee Experience department.
  • Drive organizational design and change management strategies to cultivate a culture of high-performing teams.
  • Build and sustain trust-based relationships with all employee levels, enhancing open communication and credibility for the Employee Experience function.
  • Identify and implement innovative approaches to enhance organizational culture, with a focus on diversity, equity, and inclusion.
  • Lead and spearhead mental health programs that acknowledge CMH as a trauma-informed organization and implement initiatives that support employees affected by critical incidents.
  • Lead and champion of CMH Sustainability initiatives.
  • Collaborate on Alterra-wide solutions with senior HR leaders from across Alterra.


Minimum Qualifications:
  • Bachelor's degree in a relevant field; Master's degree preferred.
  • CPHR designation required.
  • 15-20 years of experience in the Human Resources field.
  • 5+ years of experience in a senior leadership capacity.
  • Valid driver's license with clean driver's abstract.


Competencies, Knowledge, Skills, Abilities, and Other Qualities
  • Proven experience in a VP of HR role or a comparable senior-level HR position.
  • Previous experience as a member of an executive leadership team.
  • Demonstrated expertise in strategic planning and implementation.
  • Comprehensive understanding of organizational development theories and practices.
  • In-depth knowledge of the critical role occupational health & safety plays in fostering an organizational culture that prioritizes employee safety.
  • Experience working in trauma-informed organization.
  • Experience developing mental health programming to support employees impacted by critical incidents at work.
  • Previous experience delivering HR best practice in the context of hospitality or high-quality service delivery required; experience within the outdoor adventure industry, preferred.
  • Ability to tackle challenges with a problem-solving mindset, underpinned by strong critical thinking skills.
  • Proficient in budget preparation and fiscal management.
  • Exhibits authentic leadership qualities, including the courage to hold others accountable.
  • Extensive knowledge of HR functions, including talent management, recruitment, organizational design, compensation plan design, payroll, and benefits.
  • Proficient in utilizing metrics and analytics to drive HR initiatives.
  • A passion for the mountains and a belief in the power of experiential travel.
  • Exceptional communication skills, both verbal and written, with notable facilitation and public speaking capabilities.
  • Innovative and adaptable to change, particularly in strategic change management.
  • Proven ability to mentor and coach, with a strong passion for developing leadership skills in others.
  • Maintains a high level of discretion when handling sensitive information.


Working Conditions
  • Able to lift, carry, or move and position up to 20 pounds on an occasional basis.
  • Manual dexterity to operate a computer and common office equipment on a regular basis.
  • This position may require you to work on evenings, weekends, and holidays based on the needs of the business.
  • This position requires travel to remote, rural, and urban areas across BC including CMH locations, major communities, as well as other business-related travel.
  • CMH is committed to developing a rich culture, a diverse workforce, and a healthy work environment in which every employee is treated fairly and respected. Each employee will contribute to the company's success while also having the opportunity to achieve their full potential as individuals.


Other Duties as Assigned

This position description is an overview of the scope of responsibilities for the role described above. With the evolution of CMH, the responsibilities of this position may change, as may the details that are associated with many of the tasks. During these times of change, this position requires flexibility and willingness to accept new responsibilities and potentially transfer others.

Compensation

A competitive compensation package will be provided including an attractive base salary which is based upon qualifications, experience, and skill set, as well as an annual incentive program. Further details will be discussed in a personal interview.

Benefits and Perks:
  • Health and dental benefits.
  • Group Savings Plan.
  • Flex Time Off.
  • Opportunities to heli-hike and heli-ski, as available.


**CMH is an equal opportunity employer**

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