Product Owner

• Organisation: British Gas New Heating Ltd

We are Centrica We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.

Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future .

We have a brilliant new opportunity for a Product Owner to join our Hive team. At Hive we are at the forefront of helping customers manage their energy use through the delivery of a range of products and services including EV Chargers, Air Source Heat Pumps, Solar and Battery systems and the application of advanced Energy Management technologies like Demand Side Response (DSR).

You will be joining our EV Charger, Solar and Battery team to drive growth and efficiencies across the product portfolio as we transition our customers to a Net Zero future. You’ll become a core part of the team, leading on one of the product lines within the portfolio by focusing on building, delivering, and maintaining our market leading sales & installation capabilities, alongside working with other product owners and analysts across Hive to deliver advanced connected capabilities for our EV chargers.

Location: With our Flexible First working arrangements we empower our colleagues to work in a way that best suits them – meaning location doesn’t need to be a barrier. This role can be mostly based at home with occasional meetings required at our Centrica sites.

Key Accountabilities:

• Manage the definition and prioritisation of requirements, including maintaining the product roadmap and backlogs for your product.
• Support the Senior Product Manager in managing and prioritising bug fixes and resolutions.
• Work closely with the Senior Product Manager to identify opportunities, customer needs and use-cases for product development.
• Continuously seek customer feedback, and champion action plans to resolve pain points to maintain a market leading NPS for Hive products.
• Take responsibility for the overall performance of the products you’re supporting on, with a focus on continuous service improvement and iteration.
• Lead project delivery with support from a matrix delivery team to maintain and improve on a high-quality product ensuring outstanding customer experience from trials to full implementation.
• Represent the product throughout the organisation, keeping teams informed of progress and identifying new opportunities to deliver value to customers, colleagues, and business units.
• Maintain a strong understanding of the wider market, including competitor activity, and how our solutions compare.
• Share best practice in product management and project delivery across the teams.
• Build and maintain excellent relationships with stakeholders from across the wider organisation.
• Cultivate an environment of diversity, transparency, and trust, where your squad feel empowered to share ideas, be challenged and fulfil their potential.

Who are we looking for?

• Demonstrable experience as a Product Owner
• Excellent communication skills: whether it’s explaining complex technical architecture or articulating the benefits of the product to different stakeholders, you adapt your message to fit the audience and keep it simple wherever possible.
• Excellent problem-solving skills: you take time to understand the issue(s) and enjoy finding different solutions that make use of the available tools.
• Data-driven: you are passionate about using data to support your analysis and decision-making.
• Experience working in cross-functional teams across large, complex organisations is a plus.
• Strong technical skills with either mobile app, platform development, or Salesforce application experience: hardware experience is a plus.
• Significant experience of defining user stories, requirements, and acceptance criteria to define and scope new product features.
• Significant experience of product backlog management and feature / ticket prioritisation
• A genuine enthusiasm for Net Zero, problem solving and product development.
• Experience of working in agile project delivery teams.
• Collaboration, working across multiple teams with shared objectives to deliver benefits for customers and the business.

We are proud to be recognised as a disability-confident employer. Our customers come from a variety of different backgrounds, and so do we. We hire great people from all walks of life, not just because it’s the right thing to do, but because it makes our company stronger. We will continue championing inclusivity while investing in our local communities to create a better, more sustainable world for everyone.We are incredibly proud to have been recognised by The Times for being one of the Top 50 Employers for Women.

Our people are the beating heart of our business. We are incredibly proud of our commitment to being FlexFirst. From childcare to furry friends, we listened to our people and understood that they work best when they are comfortable and have a flexible working model that suits their individual needs. We embrace the opportunity to give our colleagues a choice to work from anywhere whilst still ensuring they can connect and engage with their teams through office days, employee networks and virtual events.

We have tailored our well-being & benefits package around our employees as follows;

• Competitive salary and bonus potential
• Employee Energy Allowance at 15% of the government price cap
• Company Funded Healthcare Plan
• 25 days holiday allowance, plus public holidays, and the option to buy up to 5 additional days
• Excellent range of flexible benefits, including technology vouchers, electric car lease scheme & travel insurance

We are committed to creating a cleaner and greener future. And we’re making big changes to help us get there. That means cutting customers' emissions and our own to reach net zero. And because our people are the beating heart of our business, we will continue to champion inclusivity, develop future skills and invest in our local communities to create a better world for everyone. As part of our reforestation project with WeForest, for every new employee that joins our family, we plant trees in underprivileged areas in Tanzania to offer farming and wildlife economy opportunities for locals.

At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it

PLEASE APPLY ONLINE by hitting the 'Apply' button.

Applications will ONLY be accepted via the ‘Apply’ button.

This role is being handled by the Centrica recruitment team and NO agency contact is required.

PLEASE APPLY ONLINE by hitting the 'Apply' button.Applications will ONLY be accepted via the ‘Apply’ button.This role is being handled by the Centrica recruitment team and NO agency contact is required.