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Butler

3 months ago

Hamilton, Canada Accor Hotels Full time

Job Description

We are looking for an experienced Butler, who will play a vital role in overseeing the daily operations, filled with purpose in actions to contribute and deliver experiences that are astounding and superlative. Guides and inspires the others through examples, innovative-thinker, embodies a strong sense of leadership, communicator who creates an atmosphere that is positive for both team and residents.

Responsibilities and essential job functions include but are not limited to the following:

  • Greet all arriving guests and offer a detailed orientation of their Rooms and its facilities.

  • Establish good public relations with all guests

  • Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests

  • Acts as the reference team member for guests during their stay and ensures that all requests from guests are made possible or are followed up

  • Always transmits guest requests and preferences accurately to the team

  • Receives, records, and distributes various reports via the Opera system

  • Co-ordinate with room service, all food and beverage items served in rooms and subsequent removal of used items.

  • Maintain the guest’s personal items, clothing and wardrobes in a clean, neat fashion throughout their stay.

  • Collect, process, check, deliver all guests valet requirements, perform simple pressing of guest clothing as necessary.

  • Ensures all the residents receive prompt and courteous service

  • Assist guest with room and local information; make bookings and reservations as required by guest.

  • Assist as required in the following areas, restaurant, reception, luggage services, back of house cleaning and maintenance.

  • Practices up-selling of the hotel products and facilities.

  • Fully understands the difference of guest levels (VIP)

  • Assists with other responsibilities and duties in the absence of a team members or other tasks assigned by the manager.

  • Follows all policies and procedures ascertained by the hotel.

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