Senior Project Manager

7 days ago

Montreal, Canada Localizationacademy Full time
Translations Senior Project Manager

Alexa Translations is a leading translation service provider that helps the worldu2019s largest and most prestigious legal, financial and government industries with translation solutions that elevate the way they do business. Since 2002, we have grown our reputation by forging long-term relationships built on trust. Helping our clients reach their business goals is the foundation of our success.

We have built best-in-class Artificial Intelligence (A.I.) machine translation technology that is specifically trained for the Canadian legal and financial markets. It delivers complex, industry-specific translations with unprecedented quality and unmatched speed.

Position Summary

The Senior Project Manager is the front-line relationships manager charged with preserving, improving client and resource relationships. Alexa Translations partnerships are typically long term in nature and managing the existing client relationships and striving for an always improved client experience is the main focus.

The Senior Project Manager enables his team members to successfully manage their respective projects and acts as the escalation point and subject matter expert for any questions and guidance for his team as well as the main coordination between his team and other departments within Alexa.

Principle Responsibilities and Duties

Everything we do in project management is done through the lens of providing exceptional customer experience. In order to accomplish this, the Senior Project Manager is fully responsible for the entire life cycle of the client experience for all projects in his/her area.

  • Project Planning

The smooth execution of a project depends to a large degree on good planning and ensuring that all stakeholders are in full agreement as to process, budget, timelines, deliverables as well as the agreed method of communication during the project as well as between project cycles.

For a project manager in the translations business, the proper education of the client is an integral part.

The careful planning and selection of all resources needed to deliver the project within the timelines and within budget.

  • Execution

The Senior project manager oversees the execution of his own projects as well as the projects executed by his team members and is ultimately responsible to keep all stakeholders informed and aligned as to timelines, details, and any needed coordination throughout the execution phase.

  • Project completion and follow up

Upon successful completion and delivery of the project, the Senior Project Manager ensures that any follow up calls are done with the involved stakeholders.

  • Client Relationship

For any recurring and/or contracted clients, the Senior Project manager is fully responsible for maintaining the relationship with the clients and all requesters. Here again the Senior project manager ensures that all prep work, agreements and planning is done well ahead of the start of project execution.

  • Management Duties:

The Senior Project Manager is responsible for the production and continuous improvement of the team (Project Managers and Project Coordinators) that works with him/her. He/She also plays an integral part in the improvement and development of your processes and we expect a Senior project manager to always have an innovative point of view as to how things could be improved to deliver an even greater experience for all involved.

  • Supporting the Project Managers and Project Coordinators assigned to you with project issues and challenges (i.e. project issues, client issues, resource issues/selection, etc.)
  • Proactive problem solving to avoid client issues
  • Ensure client issues are being addressed and QA evaluations are being conducted when necessary - using the steps for process improvement above
  • Training any new members assigned to your team
  • Motivate your team to perform in accordance with company and the Linguistic Operations department goals
  • Lead by example to ensure culture is maintained and morale of the team and its partners are motivated and appreciated

Qualifications

Education:

  • College diploma, university degree or equivalent
  • Bilingual (English/French) mandatory requirement

Experience and Proficiencies:

  • 7+ years of experience in Localization Project Management
  • Technical, communications or SaaS industry experience
  • Experience dealing with middle managers and senior managers in client/partner relationships

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