Senior Community Manager

4 weeks ago

Old Toronto, Canada Viral Nation Inc. Full time

What You'll Do Here:

  • Monitor all brand social channels (which could include, but are not limited to: Facebook, Instagram, Twitter, TikTok, Pinterest, LinkedIn, YouTube, Twitch,Reddit) on a daily basis.
  • Oversee ongoing measurement and data analysis to ensure regular performance reports adhere to a high standard of excellence and provide valuable insights on results
  • Work with creative and strategy team to ideate and develop dynamic and engaging content as well as content calendars according to strategies implemented for each brand within portfolio
  • Facilitate all proactive and reactive engagement and community building as needed
  • Ensure a seamless execution for all content and client campaigns and ensure fail safe processes are in place for quality assurance
  • Understand marketing initiatives, strategic positioning, and target audience
  • Lead creative presentations of approved work to clients/ team members when required.
  • Stay on top of all trends, competitive work, and maintain best industry practices
  • Support and act as back-up for key community management programs where/when needed
  • Manage crisis situations efficiently and effectively across different social media platforms
  • Assist in oversight of community managers in order to help them level-up their skills

You'll Need To Have:

  • 2+ years of social media management and a proven track record of growing engaged communities across platforms
  • Strong communication, analytical, and problem solving skills
  • Experience building brands on social media - a proven track record building accounts and driving engagement
  • Passion for creating and executing on strategy
  • Experience with social media scheduling tools (Sprout Social, Sprinklr, Hootsuite)
  • Experience with social listening platforms (Brandwatch, Sprinklr, etc.)
  • A desire to stay on top of trends and learn more
  • Must have a university degree, or college diploma, in a relevant field such as marketing, business, public relations, communications, and/or have equivalent work experience.
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