Service Engineer Vernon Hills, IL

2 weeks ago

Vernon, Canada Mitsubishi Electric Full time

Mitsubishi Electric Automation is a global leader in providing quality automation solutions to a variety of industries, from manufacturing and industrial to medical and agriculture. We have immense pride in our employees who are an incomparable commitment to excellence. When you choose a career with Mitsubishi Electric Automation, you are choosing a passionate and hard-working team environment that prides itself in diversity, inclusion, sustainability efforts, and employee support.

Position Summary:

Under supervision, provide technical service and support to the Machine Tool Builders (MTB’s), dealers, and end-users through telephone, on-line and on-site service. 

Position Duties and Responsibilities:

Activity & Essential Function Identification

Provide technical service and support to our customers, including: MTBs, dealers, and end-users via:

On-Site service at customer facilities using learned knowledge and experience of electro-mechanical assemblies, system operations, programming, and diagnosing of equipment problems

In-House telephone support using an automated call distribution network (ACD) with heavy call volume maintaining department goals for time to answer and total log-in time

Communicate with customers in e-mail, on-line chat and internal technical forums

Diagnose equipment breakdowns where knowledge of machinery and other automated systems is used to maintain customer UPTIME

Install components and solutions offered by Mitsubishi Electric Factory Automation where knowledge of programming, calibrating, tuning, rebuilding and maintaining customer’s equipment in the field is being utilized

Support the in-house systems for diagnostics such as simulators, programming systems, tools, etc.

Present and sell customers our value-added services (VAS) to help accomplish their UPTIME goals; CloudCNC, extended warranties, optional functions, machine tuning, control upgrades, training, etc.

Promote the sales of spare parts to customers which would further assist in their machine UPTIME

Determine, order, and replace parts as necessary while maintaining the consignment inventory account by following up on the defective and unused parts returns

Enter all technical claims, service activity, follow ups, and other customer related inquiries into the database, while maintaining data integrity

Support the business operations including:

Participating in company training programs whereby passing with satisfactory levels

Create and/or update technical documentation

Feedback areas of improvement in design to Technical Support Engineers

Full participation and completion of all surveys from the company

Feedback to management for newly found issues

Follow up on performed service calls and open technical support claims using established database via company phone and e-mail systems

Cooperate with and take instruction/support advice from Senior Engineers

Supervisory / Management Responsibilities

Travel Requirements

· 60-80% travel based on customer demand, primarily within the assigned region.

Essential Education, Skills and Experience

· BSEET or equivalent related experience

· 0-3 years of experience in field service for industrial automation

· Ability to sell value added services to customers

· Knowledgeable on electrical and mechanical tools for machine repair

· Mechanical aptitude

· Hands-on knowledge of volt meters, oscilloscopes, and other test / measuring equipment

· Ability to read and understand technical documentation: schematics, logic, procedures, etc.

· Strong verbal and written communication skills to communicate with and maintain effective relationships with customers and colleagues

· Organization skills for arranging travel plans and service call schedule

· Ability to travel by car and plane to on-site service calls

· Flexibility to travel with limited notice to meet customer’s expectations

· Ability to perform a hands-on role in an industrial environment, including but not limited to: wearing of proper safety attire, maneuvering into tight locations, occasional heavy lifting and carrying, standing on hard surfaces, and knowledgeable on electrical and mechanical tools for machine repairs

· Computer proficiency – knowledge of MS Office (Outlook, Word, Excel)

Beneficial Education, Skills and Experience

· Experience in Computerized Numeric Controls (CNC’s) products preferred

· Experience with robots and how they operate is a plus

· Experience in motion controllers (AC and DC) and programmable logic controllers (PLC’s) is a plus

· Experience in field service is a plus

This is a hybrid position, 3 days in the office and 2 days remote. The location is Vernon Hills, IL.

A company car will be provided.

Why choose us?

You would be joining:

  • A successful team of smart, dedicated professionals who are not only the best in their respective fields but are committed to a tradition of technological leadership and innovation.
  • An organization that truly cares about employee engagement and understands the impact of clear and consistent communication.
  • Our leaders are committed to ensuring all employees are regularly informed about the state of the business, understand how they fit in, and know where they can make a difference.
  • Employees are encouraged to pursue professional development opportunities and participate in in-house training programs.

We value our employees, and we offer an extensive benefits package that adds value to your total compensation. Our broad range of benefits include:

  • Health, dental and vision insurance plans with company contribution – we offer different plans, including PPO and HMO (HMO offered only in some states)
  • Competitive 401k with company match
  • Paid Vacation
  • 13 Paid Holidays, including floater holidays
  • Tuition Reimbursement
  • Flexible Spending Account
  • Life Insurance
  • Employee life insurance - company paid core coverage plus supplemental coverage
  • Short-Term Disability
  • Long-Term Disability
  • Employee Assistance Program
  • Employee Discount Program
  • Pet Insurance

Mitsubishi Electric Automation, Inc. is committed to the employment and advancement of minorities, females, individuals with disabilities, and veterans. We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, religion, sex, national origin, ancestry, citizenship status, age, marital status, disability, veteran status, sexual orientation, or any other lawfully protected characteristic.

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