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Admissions Manager
3 months ago
About the Tsakwa'lutan Healing CentreWe, the We Wai Kai Nation, embrace our language and culture to build a proud, healthy, safe, and self-sufficient community. We support and encourage each other to thrive by following the footsteps of our ancestral history as stewards of our lands and waters, while balancing our role in modern-day society.The Tsakwa’lutan Healing Centre, located on Quadra Island, represents a vision for addiction recovery with the goal of restoring lives, families, and empowering communities. Our approach is to destigmatize addiction as an individual issue and to engage, educate, and empower individuals, families, and communities in the recovery process. We achieve this by integrating the best of Western medicine with our traditional healing practices and values.About the OpportunityWe have an exciting opportunity for a full-time Admissions Manager based on Quadra Island, BC.We are seeking a compassionate and organized Admissions Manager to join our team. Reporting to the Clinical Director, the Admissions Manager will be responsible for overseeing the intake process, ensuring a smooth and welcoming experience for clients entering our treatment program. This role requires strong organizational skills, excellent communication, and a deep understanding of addiction and mental health treatment.More specifically, your responsibilities include, but are not limited to:Client Intake ManagementOversee the entire client intake process from initial inquiry through Centre admission.Schedule and conduct thorough assessments to determine client eligibility.Coordinate with clinical staff to ensure smooth transitions for clients entering treatment.Support families by connecting them with family programs and other support systems.Oversee and manage the financial aspects of the client intake process, including payment arrangements and financial documentation.Communication and CoordinationServe as the primary contact for prospective clients and their families, providing information and support throughout the intake process.Collaborate with healthcare providers, referral sources, and community agencies to facilitate client admissions.Coordinate facility tours, both in-person and virtual, to help prospective clients feel more comfortable with the Centre.Conduct client orientation to the facility when possible, ensuring a seamless transition and strong initial relationship.Supervise client billing activities and address payment inquiries, ensuring clear communication with clients.Communicate and coordinate with the clinical team regarding bedding arrangements, including room changes, early departures, or extended treatments.Collaborate with clinical staff to develop and implement effective discharge plans, ensuring clients have the necessary support and resources for continued recovery after leaving the Centre.Assist with travel arrangements for clients as needed.Ensure accurate and timely documentation of all intake activities.Team LeadershipLead and manage the intake team, providing training, supervision, and performance evaluations.Develop and implement policies and procedures to enhance the efficiency and effectiveness of the intake process.Monitor and analyze intake data to identify trends and areas for improvement.Client AdvocacyAdvocate for clients and their families, ensuring their needs and concerns are addressed.Provide crisis intervention and support as needed during the intake process.Maintain a client-centered approach, respecting the dignity and confidentiality of all clients.About YouTo qualify, you will ideally hold a bachelor’s degree in psychology, counselling, social work, or a related field and/or relevant experience to the position. Experience within a substance use disorder treatment setting, with at least 3 years in a supervisory or leadership role, will also be ideal.Additionally, the following skills and background will be highly valued:Experience in the fields of addiction, mental health, and trauma.Excellent communication, interpersonal, and organizational skills.Ability to effectively lead and motivate a diverse team.Demonstrated ability to handle sensitive and confidential information with discretion.Proficiency in using electronic health records and other relevant software.Experience working with Indigenous communities and understanding of cultural practices is an asset.As our ideal candidate, you possess excellent communication, interpersonal, and organizational skills. You are capable of effectively leading and motivating a team of admissions staff, utilizing your proven leadership and people management abilities. You demonstrate the capacity to think strategically and act tactically, managing the admissions process with confidence and efficiency. Additionally, you are adaptable, flexible, and able to navigate and thrive in a dynamic and evolving environment. Your dedication to providing a seamless and supportive admissions experience ensures that every client feels valued and understood from their first point of contact with Tsakwa'lutan Healing Centre.About the BenefitsCompensation, based on skills and experience, is a competitive annual salary of $55k – $75k, and a host of excellent benefits including:Extended health, dental, and vision coveragePension with up to 9% employer matchSubsidized on-site housingPick-up and drop-off available from Campbell River ferryHow to ApplyInterested candidates are invited to submit their application package to info@healingcentre.ca.Application packages should consist of a letter of interest outlining how your previous experience and education align with this position and a most recent CV together in one PDF document. If you would like to learn more, inquiries before application submission are also welcome.We encourage applicants to submit applications as soon as possible as applicants will be reviewed on an ongoing basis. We thank all applicants for their interest; only those selected for an interview will be contacted.Please note – the successful candidate must provide three references and a clear criminal record check, including a vulnerable sectors check. Preference will be given to persons of Indigenous ancestry. Should the applicant be in recovery, it is required to identify your abstinence from mood-altering substances for two years at the time of application.
