Bilingual Service Representative

3 weeks ago

London ON, Canada Prime Hires Full time

Position Title: Service Representative Bilingual

Est. Start Date: June 8th

Duration: 2 years

Pay Rate:

1st shift: $23.50

2nd Shift: $25.15

Overnight: $25

Rotational shift schedule: 365 days, changes every 2 weeks (Day shift or overnight shift)

Hours: 37.5 hours per week

Work Type: onsite

Location: London, ON

Job Description / Accountabilities:

The primary accountability of this position is to provide first level technical support. Key responsibilities include:

(1) Respond to a variety of inbound colleague calls/emails

(2) Ensure accurate and detailed problem documentation/ticketing

(3) Provide timely escalation and follow-up with support groups and colleagues

(4) Identify and escalate wide-impact or potential wide-impacting outages

(4) Identify trends and opportunities for improvement as well as provide ongoing feedback

(5) Build ongoing support proficiency for other skills and applications

Provides technology-based customer service support and conducts first level analysis to resolve end user incidents / issues working with technology groups, to resolve within established timeframes.

KEY ACCOUNTABILITIES

CUSTOMER:

Provide courteous, efficient, and professional customer service to ensure inquiries, problems and issues are resolved promptly and effectively under all conditions

Ensure change activities are performed on time, minimizing risk to the service/business environment

Monitor resources to ensure availability associated with business applications and technology

Identify, resolve, or escalate service delivery issues and/or complaints

Maintain proficient knowledge of tools, processes, procedures, and resources necessary to assist in problem determination as well as recovery

Maintain proficient knowledge of technology components, applications, clients/customers and business services

Prioritize activities to ensure time invested is appropriate to the availability impact

Provide seamless integration of activities and processes, recognizing system interdependencies

Act as an information source to colleagues, business partners and clients/customers

Ensure prompt and timely updates to service issues, and follow through on outstanding problems

SHAREHOLDER: Deliver and maintain accurate reports and documentation

Follow established procedures and standards

Follow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)

Maintain a secure work environment and ensure adherence to notification and escalation processes

Communicate effectively within the team relative to service issues and scheduled changes

Recommend improvements and enhancements to internal departmental processes

Comply with well-defined enterprise technology delivery practices and standards and project management disciplines

MUST HAVE:

• Bilingual : Fluency in French and English (read, speak, write)

• Above average computing and navigational skills

• Exceptional customer service skills

• A team player who collaborates effectively with peers and other teams but can also work well independently

• Good knowledge of Microsoft O365 (Word, Excel, OneNote and PowerPoint)

• A technical support background or related education – troubleshooting exp

• Ability to type at least 30 words per minute

• General knowledge and understanding of PC hardware and components.

Education/Experience:

• Associate's degree in computer related field or equivalent training required

NICE TO HAVE:

• Experience with ticketing systems is an asset

• Technical degree and/or IT Certification preferred.

  • Bilingual Order Management Representative

    5 days ago

    Mississauga, ON, Canada Bilingual Source Full time

    Are you looking for strong training and career growth? Do you love Customer Service? Do you love to be busy doing multiple different tasks??Our client is a leader in its industry. They require a Bilingual Order Management Representative to join their growing team. Working for this company will kick-start your career and move you into strong career...

  • Bilingual Order Management Representative

    5 days ago

    Mississauga, ON, Canada Bilingual Source Full time

    Are you looking for strong training and career growth? Do you love Customer Service? Do you love to be busy doing multiple different tasks??Our client is a leader in its industry. They require a Bilingual Order Management Representative to join their growing team. Working for this company will kick-start your career and move you into strong career...

  • Bilingual Order Management Representative

    5 days ago

    Mississauga, ON, Canada Bilingual Source Full time

    Are you looking for strong training and career growth? Do you love Customer Service? Do you love to be busy doing multiple different tasks?? Our client is a leader in its industry. They require a Bilingual Order Management Representative to join their growing team. Working for this company will kick-start your career and move you into strong career...

  • Building Project Representative

    5 days ago

    Mississauga, ON, Canada Bilingual Source Full time

    Are you looking for strong training and career growth? They require a Bilingual Order Management Representative to join their growing team. Normal hours and a stunning office in Mississauga.Deal with operations, quality control, finance and management.COMPUTER SKILLS:Microsoft ExcelSaleforce & SAP nice to have.REQUIREMENTS:Excellent verbal language skills in...

  • Building Project Representative

    5 days ago

    Mississauga, ON, Canada Bilingual Source Full time

    Are you looking for strong training and career growth? They require a Bilingual Order Management Representative to join their growing team. Normal hours and a stunning office in Mississauga. Deal with operations, quality control, finance and management. Work with SAP COMPUTER SKILLS: Microsoft Excel Saleforce & SAP nice to have. Excellent...

  • Bilingual Service Representative

    2 weeks ago

    London, Canada Prime Hires Full time

    Position Title: Service Representative Bilingual Est. Start Date: June 8th Duration: 2 years Pay Rate: 1st shift: $23.50 2nd Shift: $25.15 Overnight: $25 Rotational shift schedule: 365 days, changes every 2 weeks (Day shift or overnight shift) Hours: 37.5 hours per week Work Type: onsite Location:

  • Bilingual Service Representative

    2 weeks ago

    London, ON, Canada Prime Hires Full time

    Position Title: Service Representative Bilingual Est. Start Date: June 8thDuration: 2 yearsPay Rate: 1st shift: $23.502nd Shift: $25.15Overnight: $25Rotational shift schedule: 365 days, changes every 2 weeks (Day shift or overnight shift)Hours: 37.5 hours per weekWork Type: onsiteLocation: London, ONJob Description / Accountabilities:The primary...

  • Bilingual Service Representative

    1 week ago

    London, ON, Canada Prime Hires Full time

    Position Title: Service Representative Bilingual Est. Start Date: June 8thDuration: 2 yearsPay Rate: 1st shift: $23.502nd Shift: $25.15Overnight: $25Rotational shift schedule: 365 days, changes every 2 weeks (Day shift or overnight shift)Hours: 37.5 hours per weekWork Type: onsiteLocation: London, ONJob Description / Accountabilities:The primary...

  • Bilingual Service Representative

    3 weeks ago

    London, ON, Canada Prime Hires Full time

    Position Title: Service Representative Bilingual Est. Start Date: June 8th Duration: 2 years Pay Rate: 1st shift: $23.502nd Shift: $25.15 Overnight: $25 Rotational shift schedule: 365 days, changes every 2 weeks (Day shift or overnight shift) Hours: 37.5 hours per week Work Type: onsite Location: London, ON Job Description / Accountabilities: The...

  • Bilingual Customer Service Representative

    5 days ago

    Toronto, ON, Canada Adecco Full time

    Bilingual Customer Service Representative job openings in Toronto, ONAdecco Professional has partnered with a large financial services firm to hire for some Bilingual Customer Service Representative job openings in Toronto, ON (bilingual French and English). These are full-time, permanent positions that have required working hours on a weekly rotating shift...

  • Bilingual Customer Service Representative

    4 hours ago

    Toronto, ON, Canada Adecco Full time

    Bilingual Customer Service Representative job openings in Toronto, ONAdecco Professional has partnered with a large financial services firm to hire for some Bilingual Customer Service Representative job openings in Toronto, ON (bilingual French and English). These are full-time, permanent positions that have required working hours on a weekly rotating shift...

  • Bilingual Customer Service Representative

    5 days ago

    Toronto, ON, Canada Adecco Full time

    Bilingual Customer Service Representative job openings in Toronto, ONAdecco Professional has partnered with a large financial services firm to hire for some Bilingual Customer Service Representative job openings in Toronto, ON (bilingual French and English). These are full-time, permanent positions that have required working hours on a weekly rotating shift...

  • Bilingual Service Representative

    3 weeks ago

    London, Canada Prime Hires Full time

    Position Title: Service Representative Bilingual Est. Start Date: June 8th Duration: 2 years Pay Rate: 1st shift: $23.50 2nd Shift: $25.15 Overnight: $25 Rotational shift schedule: 365 days, changes every 2 weeks (Day shift or overnight shift) Hours: 37.5 hours per week Work Type: onsite Location: London, ON Job Description / Accountabilities: The primary...

  • Bilingual Service Representative

    3 weeks ago

    London, Canada Prime Hires Full time

    Position Title: Service Representative Bilingual Est. Start Date: June 8th Duration: 2 years Pay Rate: 1st shift: $23.50 2nd Shift: $25.15 Overnight: $25 Rotational shift schedule: 365 days, changes every 2 weeks (Day shift or overnight shift) Hours: 37.5 hours per week Work Type: onsite Location: London, ON Job Description / Accountabilities: The primary...

  • Bilingual Service Representative

    3 weeks ago

    London, Canada Prime Hires Full time

    Position Title: Service Representative Bilingual Est. Start Date: June 8th Duration: 2 years Pay Rate: 1st shift: $23.50 2nd Shift: $25.15 Overnight: $25 Rotational shift schedule: 365 days, changes every 2 weeks (Day shift or overnight shift) Hours: 37.5 hours per week Work Type: onsite Location: London, ON Job Description / Accountabilities: The primary...

  • Bilingual Customer Service Representative

    5 days ago

    Toronto, ON, Canada Adecco Full time

    Bilingual Customer Service Representative job openings in Toronto, ON Adecco Professional has partnered with a large financial services firm to hire for some Bilingual Customer Service Representative job openings in Toronto, ON (bilingual French and English). These are full-time, permanent positions that have required working hours on a weekly rotating...

  • Bilingual Financial Services Representative

    2 days ago

    London, Canada Canada Life Assurance Company Full time

    Bilingual Financial Services Representative **Description: - Permanent Full Time- We are looking for a Bilingual Financial Services Representative in London, ON.- Permanent full time role.- Workstyle: hybrid (2 days in office - 3 days remote).- The Financial Services Representative uses expertise to identify and meet the needs of clients, offering...

  • Bilingual Service Representative

    3 weeks ago

    London, Canada Prime Hires Full time

    Position Title: Service Representative BilingualEst. Start Date: June 8th Duration: 2 years Pay Rate: 1st shift: $23.50 2nd Shift: $25.15 Overnight: $25 Rotational shift schedule: 365 days, changes every 2 weeks (Day shift or overnight shift) Hours: 37.5 hours per week Work Type: onsite Location: London, ONJob Description / Accountabilities: The primary...

  • Bilingual Service Representative

    3 weeks ago

    London, Canada Prime Hires Full time

    Position Title: Service Representative Bilingual Est. Start Date: June 8th Duration: 2 years Pay Rate: 1st shift: $23.50 2nd Shift: $25.15 Overnight: $25 Rotational shift schedule: 365 days, changes every 2 weeks (Day shift or overnight shift) Hours: 37.5 hours per week Work Type: onsite Location: London, ONJob Description / Accountabilities: The primary...

  • Bilingual Service Representative

    5 days ago

    London, Canada Prime Hires Full time

    Position Title: Service Representative Bilingual Est. Start Date: June 8thDuration: 2 yearsPay Rate: 1st shift: $23.502nd Shift: $25.15Overnight: $25Rotational shift schedule: 365 days, changes every 2 weeks (Day shift or overnight shift)Hours: 37.5 hours per weekWork Type: onsiteLocation: London, ONJob Description / Accountabilities:The primary...