Customer Success Manager

Customer Success Manager (2 Positions) – SOVRA About SOVRA: SOVRA is a leading public procurement platform serving over 7,000 government agencies and connecting them with more than 1 million suppliers across North America. The company offers comprehensive, end‑to‑end solutions tailored for the public sector, ensuring compliance, enhancing efficiency, and promoting transparency. SOVRA’s advanced tools enable agencies to optimize every tax dollar spent and deliver exceptional services to their communities. About EcoInteractive: EcoInteractive is the leading enterprise software provider to government transportation and environmental agencies. With 3,000+ users and $3B+ tracked in our software, government agents rely on our SaaS cloud‑based solutions for mission‑critical workflows. The team values collaboration, humility, accountability, efficiency, and a relentless drive for excellence. Responsibilities Serve as the strategic advisor and primary point of contact for a portfolio of clients, driving customer success across onboarding, adoption, and expansion. Collaborate with technical teams to translate customer feedback into actionable insights and to address issues or feature gaps. Meet with clients on a scheduled cadence to conduct business reviews and strategic check‑ins, aligning on goals and reinforcing product value. Become a product and domain expert, mastering workflow and feature functionalities as well as key customer use cases. Work with the implementation team to ensure a smooth transition into Customer Success and provide the best possible service. Lead onboarding for new clients and guarantee complete adoption of the platform. Identify and support qualified expansion opportunities in partnership with Sales, ensuring value alignment and timing. Capture client priorities and influence the product roadmap by articulating trends, needs, and impact. Interface with internal technical teams to scope requests, implement new features, and set up integrations. Regularly evaluate and refine the processes involved. Qualifications At least 3 years of experience in Customer Success or Strategic Account Management, managing a book of business and driving client outcomes. Customer‑centric and consultative mindset—thriving in business conversations and translating client objectives into platform strategies. Excellent time management, organization, and detail orientation with a strong follow‑up ability. Experience onboarding multiple clients simultaneously. Effective collaborator with cross‑functional teams—especially product, implementation, and engineering. Hunger to learn, grow, and perform in a small, agile team environment. Advanced proficiency in Word, PowerPoint, and Excel. Bachelor’s degree or equivalent practical experience. Authorized to work in the U.S. or Canada; no visa sponsorship available. Benefits Flexible work schedule. Work from home with company‑provided equipment. Competitive benefits, 401(k) (U.S.), RRSP (Canada), and other compensation programs. Flexible paid vacation, personal, and sick days. Closed office during holidays and paid vacations between Christmas and New Year’s Day. People‑first culture—with support, camaraderie, and opportunities for growth. Required: Authorized to work in Canada or the U.S.; no visa sponsorship. Required: Must be physically located in one of the following Canadian provinces or U.S. states: Quebec, Ontario, Alberta, AL, AZ, AR, CA, CO, DE, FL, GA, HI, ID, IL, IA, KS, MD, MA, MI, MN, MT, NV, NH, NJ, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI. EEO Statement At SOVRA, we are committed to fostering an inclusive and equitable workplace. We are an equal‑opportunity employer and do not discriminate against any employee or applicant for employment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other characteristic protected by applicable laws. We provide a work environment free from discrimination and harassment. We are also committed to ensuring pay equity across our organization and regularly review our compensation practices. SOVRA, through its wholly owned subsidiary International Data Base Corp., doing business as BidNet, participates in E‑Verify. If selected for employment, you will be required to provide your Form I‑9 information to confirm that you are authorized to work in the United States. SOVRA, a través de su subsidiaria de propiedad total International Data Base Corp., que opera bajo el nombre comercial BidNet, participa en E‑Verify. Si es seleccionado para empleo, se le solicitará proporcionar la información de su Formulario I‑9 para confirmar que usted está autorizado para trabajar en los Estados Unidos. #J-18808-Ljbffr