Quality Customer Service Representative

4 weeks ago


MontRoyal QC, Canada Car Cover Full time

COM is a leading online provider of automotive parts. We pride ourselves on delivering exceptional value and service to our customers. Being at the top of the cover industry for the past 15 years, we have transitioned into the B2B sector, where in 12 months - we became the #1 trending partner in the automotive parts space.
**We are seeking a dedicated Customer Service Representative to join our team. In this role, you will play a pivotal role in ensuring customer satisfaction by efficiently handling warranty and RMA email claims, as well as addressing customer support and sales inquiries over the phone.

**Manage and resolve warranty and RMA email claims promptly and professionally.

Handle customer support and sales phone calls, ensuring customer needs are met with the highest level of satisfaction.

Demonstrate excellence in your role, and there's potential for promotion to Customer Service Supervisor, where you'll have the chance to lead and mentor a team of customer service representatives.

If you demonstrate strong "self-starting" and "sales" skills, you will have the opportunity to be promoted to an Account Manager team to deal with B2B accounts under the CarCover.Prior experience in customer service, preferably in the automotive parts sector.

- Familiarity with CRM systems and practices is a plus.

Job Type: Full-time

Monday to Friday
Shift:

8 hour shift
Customer service: Language:

English (mandatory)
French (mandatory)



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