Makeup Team Lead

6 days ago

Montreal, Canada Rennai Full time

Discover Rennaï, the beauty and modern self-care destination of the future.

At Rennaï, we are dedicated to helping individuals achieve well-being through 360° self-care in a highly accessible setting. Inspired by the French word Renaissance, meaning rebirth and renewal, we are committed to empower individuals on their journey towards self-care, self-love, and self-discovery.

Our range of carefully curated beauty products from around the world is complemented by personalized self-care services, including consultations with beauty, nutrition, and wellness experts. We offer a variety of services to nourish the mind, body, and soul, providing everything you need to feel your best, both inside and out.

POSITION OVERVIEW

We are seeking a highly motivated and experienced Makeup Team Lead entrusted with leading a team of talented makeup advisors and specialists to ensure the highest level of customer service and sales performance in the makeup department.

The successful candidate will have a solid business acumen, a passion for makeup, and play a critical role in promoting luxury makeup products, creating a personalized customer experience anchored in self-care, and ensuring overall team success.

Reporting to the Experience Manager, the Makeup Team Lead will manage a team of dedicated employees.

This position includes a comprehensive benefits package.

RESPONSIBILITIES

Leadership and Team Management

  • Lead, mentor, and motivate a team of makeup artists, fostering a positive, accountable, and high-performing work environment.
  • Set clear performance expectations, provide constructive feedback, and conduct regular performance evaluations.
  • Support and execute training programs to enhance the skills and product knowledge of team members.
  • Delegate tasks effectively, ensuring optimal productivity and efficiency.
  • Collaborate with other store departments and managers to promote teamwork and achieve common goals.

Customer Service and Sales

  • Provide exceptional customer service by actively listening to their needs, embracing empathy, and making personalized makeup consultations and recommendations to clients.
  • Ensure a consistently elevated customer experience, maintaining a high level of product knowledge and staying up to date with beauty industry trends.
  • Meet and exceed department goals, advancing revenue growth by actively engaging with customers, promoting product offerings, analyzing sales reports and KPIs, and implementing sales strategies.
  • Identify opportunities for upselling and cross-selling, maximizing sales potential and enhancing the customer journey.

Operational Excellence

  • Maintain visual merchandising standards, ensuring products are displayed attractively and in line with the brand’s esthetics.
  • Manage inventory levels and stock replenishment, collaborating with the store’s inventory team to ensure adequate product availability.
  • Adhere to company policies and procedures, including health and safety regulations.
  • Uphold the brand’s image and values, consistently representing the luxury beauty retailer in a professional, polished, and authentic manner.
  • Actively participate in brand events, promotions, and product launches, showcasing expertise and advancing customer engagement.
  • Establish and maintain relationships with key clients, fostering loyalty and repeat business.
  • Stay informed about industry trends, emerging brands, and innovative makeup techniques, sharing knowledge with the team and clients.

SKILLS AND EXPERIENCE YOU WILL NEED

  • Minimum of 3 years of experience in a leadership role within the beauty or retail industry.
  • Extensive knowledge and a passion for makeup products, techniques, and trends.
  • Proven track record of achieving sales department goals and advancing revenue growth.
  • Excellent leadership and team management skills, with the ability to inspire and motivate a diverse team.
  • Exceptional interpersonal and communication skills, with the ability to provide outstanding customer service.
  • Detail-oriented with solid organizational and multitasking abilities.
  • Professional appearance and demeanor.
  • Flexibility to work evenings, weekends, and holidays as required.
  • Proficiency in using beauty industry software/technology and point-of-sale (POS) systems.

BONUS POINTS IF YOU

  • Have a degree or certification in a related field.
  • Have in-depth knowledge of the luxury beauty market, including emerging trends and customer preferences.
  • Are a self-care and wellness ambassador.

Join our dynamic team and be part of a luxurious beauty experience that empowers individuals to embrace their uniqueness. Together, let’s create an inspiring space where beauty and confidence flourish, making a lasting impact on our customers’ lives.

#J-18808-Ljbffr

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