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Product Care Specialist

3 months ago

Victoria, Canada Intello Technologies Inc. Full time

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Product Care Specialist (Mobile Klinik) | Hillside Shopping Centre

Location:

Victoria, BC, CA, V8T 2C5

Jobs by Category: Retail

Job Function: Retail

Status: Full Time

Schedule: Regular

Description

What does it mean to join Mobile Klinik powered by TELUS?

  • Our goal is to provide Canadians with an excellent experience
  • We are passionate about people - our customers, our communities, and our team
  • We work tirelessly in our stores to provide best in class service to our customers, and in our communities to enrich the lives of Canadians with all acts of kindness - big and small

What’s in it for you?

  • Discounts on the coolest & newest wireless technology here at TELUS
  • Team Member-led Resource Groups (TRG) support team members who identify as women, Indigenous, individuals of varying abilities, newcomers, Black and LGBTQ2+ or are an ally
  • Flexible & customizable medical, vision and dental benefits that include massage therapy and $5000 for mental health support
  • Maternity and parental leave top‑ups, fertility treatment coverage, and gender affirmation coverage
  • We provide paid training to ensure your success
  • And so much more


Responsibilities

  • Actively engage with customers to promote, sell and activate Certified Pre Owned devices (CPOs) accessories, and related products
  • Test, diagnose, troubleshoot, and repair smartphones and tablets
  • Provide repair and replacement estimates for the customer
  • Communicate with the customer to explain technical issues in an easy to understand, helpful manner
  • Provide excellent customer service by assisting customers in selecting the right phone or accessories based on their needs and preferences
  • Address customer inquiries, resolve issues, and ensure a positive shopping experience


Working hours and locations

  • Opportunity to work with all of our brands
  • Work a flexible schedule, which includes evenings and weekends
  • Hours vary by location and time of year
  • Shift coverage at nearby locations

What you can expect after you apply

  • Our recruitment process consists of a multi-layered approach during which we are happy to provide accommodations as needed

Base Hourly Pay:$17 - $21
Bonus Pay:Monthly activations bonus

Note that the actual Total Earnings Range includes the Base Rate plus any additional commissions earned from our uncapped compensation programs this year. Actual Base Rate may be above posted rate to align with provincial regulations.

You will be successful if you are...A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Retail

We want to be THE place to help Canadians to connect their lives with technology. We have the latest gadgets and digital services. Our stores are designed to be interactive. So now we are looking for enthusiastic, tech-savvy, interesting, and interested team members to join our retail team.

You're looking. We're hiring. Join the family.We are honoured to be recognizedAccessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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