Manager, Issue Remediation Testing

Are you passionate about risk, preventing financial crimes, and testing? As the Manager, FCU Issue Remediation Testing, you’ll lead efforts to confirm that critical issues across fraud, cyber, and technology have been properly remediated. You’ll design test plans, assess evidence, engage stakeholders, and deliver clear reports that drive accountability and resilience. If you thrive in complex environments and have a sharp eye for discovering gaps, this role is for you. Join a high-impact team that safeguards the organization by validating the closure of critical issues in fraud, cyber, and technology. Your work will directly influence the company’s risk posture, resilience, and operational integrity. Collaborate with experts across domains, tackle complex challenges, and help build a more secure and trusted enterprise. This is a HYBRID role. Key Job Responsibilities Lead and execute issue remediation testing to validate closure of gaps across Fraud, Cybersecurity, and Technology domains. Develop and maintain risk-based test plans aligned with enterprise policies and regulatory expectations. Collect, assess, and validate evidence of remediation to ensure issues are resolved effectively and sustainably. Facilitate testing walkthroughs and review sessions with stakeholders to clarify findings and remediation status. Create and deliver executive-level summary reports detailing testing activities, outcomes, and recommendations. Ensure transparency and alignment across stakeholders throughout the testing lifecycle. Review and validate testing performed by peers or other teams to ensure accuracy, completeness, and consistency. Identify recurring patterns, systemic gaps, and opportunities for control enhancement. Contribute to continuous improvement of testing methodologies and control frameworks. Skills & Experience 5+ years of experience in Audit, Control Testing, or Risk Assurance within Governance, Risk, and Compliance (GRC) frameworks. 5+ years expertise within Fraud or Cyber domains on reviewing and assessing control gaps, defining test scripts, and executing on them to validate the closure of gaps. 5+ years in Fraud Operations audit/control testing, Cybersecurity Assessments, or Cyber Security Testing in Identity & Access Management (IAM), Platform Security, Enterprise Access Management. Proven ability to design, execute, and manage end-to-end test plans across multiple domains. Strong experience in Issue Remediation, Root Cause Analysis, and Risk Mitigation, ideally within financial services or regulated environments. Ability to analyze and synthesize complex issues across Fraud, Cybersecurity, and Technology. Exceptional report writing, documentation, and presentation skills for technical and non-technical audiences. Excellent stakeholder engagement, influencing, and cross-functional collaboration capabilities. Proficiency in Microsoft Excel, PowerPoint, and familiarity with GRC platforms (e.g., Archer, ServiceNow GRC, MetricStream). Bonus: Experience with regulatory compliance testing, SOX, PCI-DSS, or NIST frameworks. Certifications CISA (Certified Information Systems Auditor) CRISC (Certified in Risk and Information Systems Control) CISSP (Certified Information Systems Security Professional) Nice to Have People Leadership experience. Executes testing to provide insights and recommendations on test results, findings, identified issues, re-performance testing, and continuous improvement insights. Executes testing, monitoring and operational activities of various complexity based on assigned portfolio ensuring adherence to established service levels and standards. Influences and negotiates to achieve business objectives. Assists in the development of strategic plans. Identifies emerging issues and trends to inform decision-making. Provides advice and guidance on control effectiveness, program compliance and issue descriptions. Supports the execution of strategic initiatives in collaboration with internal and external stakeholders. Builds effective relationships with internal/external stakeholders. Ensures alignment between stakeholders. Analyzes data and information to provide insights and recommendations. Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels. Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities. Manages the end-to-end test execution of designated programs/engagements. Provides input into the planning and implementation of operational programs. Executes and/or leads testing and fieldwork that is complex in nature and requires subject matter expertise. Reviews control and issue closure testing activities performed by team members to ensure accuracy. Executes identified test programs for various specializations to support effective testing & monitoring of controls within business groups and across the Bank. Understands the business/group strategy and maintains knowledge of end-to-end processes. Develops knowledge related to program and/or area of specialty. Maintains effective relationships with internal & external partners to execute work and fulfill service delivery expectations. Participates in planning and implementation of operational testing programs and executes within required service levels and standards. Executes work to ensure timely, accurate, and efficient service delivery. Ensures consistent, high-quality practices/work and the achievement of business results in alignment with strategies. Analyzes root causes of any errors to inform issue communications. Creates and maintains testing support documentation such as workpapers and testing reports. Provides ongoing support to continuous improvement of the business unit. Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus. Provides specialized consulting, analytical and technical support. Exercises judgment to diagnose and solve problems within given rules. Works independently and handles non-routine situations. Broader work or accountabilities may be assigned as needed. Qualifications Typically between 5 - 7 years of relevant experience and post-secondary degree or equivalent experience. General understanding of the business unit’s risk and regulatory requirements. Good understanding of control frameworks and audit methodologies. Advanced knowledge of process and/or project management. Deep knowledge and technical proficiency gained through extensive education and business experience. Verbal & written communication skills - In-depth. Collaboration & team skills - In-depth. Analytical and problem solving skills - In-depth. Influence skills - In-depth. Data driven decision making - In-depth. Salary & Benefits $69,000.00 - $129,000.00 Pay Type: Salaried The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position. BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. For more details of our benefits, please visit: global/en/Total-Rewards About Us At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset. To find out more visit us at ca/en BMO is committed to an inclusive, equitable and accessible workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes. #J-18808-Ljbffr