Visitor Experience Ambassador

3 days ago

Calgary, Canada National Music Centre Full time

Location: Studio Bell, home of the National Music Centre, Calgary
Reporting to: Visitor Experience and Café Manager

Commitment to Fair Hiring Practices

National Music Centre (NMC) believes in the power and importance of fair hiring practices in the workplace. We ensure equal opportunity for all qualified applicants and encourage people of all visible minorities, and those of any religion, sex, age, ability, sexual orientation, gender identity or expression to apply.

About this Position

The Visitor Experience Ambassador (Part-time) is responsible for inspiring the visitor experience at Studio Bell. This position reports to the Manager, Visitor Experience and is supervised by the Visitor Experience Coordinator and Visitor Experience Team Lead. Visitor Experience Ambassadors are responsible for assisting with Front-Of-House (FOH) operations at Studio Bell including greeting and welcoming visitors and members as well as providing orientation to Studio Bell and the East Village neighborhood. The Visitor Experience Ambassador will also assist in the NMC Gift Shop and Café.

Applicants for this position must have flexible availability including weekends, evenings and some daytime weekday availability.

Responsibilities

Key responsibilities include, but are not limited to:

Visitor Engagement and Customer Service

  • Assisting with reception and visitor services, greeting and scanning tickets for the general public.
  • Providing general information about the NMC collection and exhibits.
  • Relaying accurate information about planned programs/events at Studio Bell and in Calgary.
  • Ability to anticipate, understand, and respond to the needs of all visitors to meet or exceed their expectations and establish an outstanding experience.

Operations and Administration

  • Answering public inquiries via phone and email; directing calls and emails to appropriate NMC staff members.
  • Following Health and Safety standards and operations for Studio Bell to ensure a safe visitor experience.

Box Office

  • Taking admission, selling memberships, and concert tickets via point-of-sale (POS) and on-line systems.
  • Managing patron lists for ticketed event.

Cash Handling and Inventory

  • Handling opening and closing cash procedures.

NMC Gift Shop and Café

  • Welcoming customers and assist in determining their coffee interest.
  • Assisting in the sale of retail items, including keeping a keen understanding of the newest products and offerings.
  • Preparing and selling a wide variety of food items and beverages, following prescribed recipes and preparations techniques for coffee and tea drinks.
Qualifications

The successful candidate should possess:

  • Flexible availability including evenings and weekends
  • Previous experience in customer service, retail and/or hospitality is an asset
  • Previous Box Office experience is required
  • Knowledge and comfort with POS and computer systems
  • Enjoy interacting with the public, meeting new people, collaborating with internal staff, and partnering with volunteers
  • Fluency in English
  • Fluency in French or another language is an asset
  • Proserve Certification is an asset
  • Ability to communicate with visitors of all ages and demographics
  • Ability to anticipate, understand, and respond to the needs of all visitors to meet or exceed their expectations and establish an outstanding experience
  • Ability to assess situations to determine the importance, urgency and risks, and make clear decisions to ensure the safety and security of visitors
  • General knowledge and interest in music, the city of Calgary, and local tourist attractions
  • Experience working with volunteers
Key Relationships
  • Visitor Experience and Retail Coordinator
  • Visitor Experience Team Lead
  • Marketing Team
  • Event coordinators and hosts
  • Programming and Education staff
  • NMC visitors, guests, and members
Remuneration

This part-time position offers a flexible schedule with hours ranging between 4-40 hours per week at a rate of $16.00 per hour.

Please ensure that your full name is in the file name (ex: Smith_John_resume) and the subject line of your email is: Visitor Experience Ambassador (Part-time). No phone calls please.

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