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Director, Claims Operations
2 months ago
JOB DESCRIPTION
Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.
Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions. Read on to see how you can shape the future, win as a team, and grow with us.
About the role
The Director, Claims Operations - Property will be a key member of the Quebec Claims management team and is responsible for managing the operations of the Property Centre of Excellence in Quebec. You will work collaboratively with the Directors of the other units within the Claims department to ensure quality claims management in line with company standards.
What you'll do here:
- Create and communicate the vision for the Property Centre of Excellence in Quebec, engaging employees in the outcome.
- Develop strategies and tactics to achieve our Key Performance Indicators and targets.
- Participate in the establishment of objectives included in the business plan and implement required structures to realize regional claims objectives in line with business strategies.
- Establish and refine best practice workflows, procedures, and communication plans to ensure the workflows and business practices are executed consistently across the Quebec Property team.
- Prepare and manage annual operational budgets.
- Manage and lead Quebec Property Catastrophe Plan.
- Lead and inspire teams. Develop opportunities for career pathing; identifying and developing emerging leaders; directing and assisting managers with goals surrounding employee engagement.
- Make decisions concerning loss reserve processing and claims payments in line with corporate standards.
- Provide outstanding customer service to brokers (in collaboration with business development teams), vendors and customers daily, as well as when receiving complaint cases.
- Work with managers and staff to resolve escalated claim files and re-establish positive rapport with customers, vendors and brokers.
What you bring to the table:
- 7-10 years related experience in Property Claims, including 3-5 years managerial experience.
- University degree or any combination of training and experience deemed relevant for the role
- The AMF claims adjuster designation is an asset.
- Strong analytical skills.
- Excellent communication and interpersonal skills with all levels of staff.
- Proven leadership skills, excellent communication skills and a track record of inspiring teams through change.
- Superior problem solving and analytical skills, balanced with strong decision-making abilities.
- Ability to influence at all management levels both within and outside the organization.
- Proven success in leading and inspiring others through vision and values.
- Superior skills in negotiating, gaining commitment and building strategic relationships.
- Sense of urgency, tenacity and willingness to manage a changing schedule due to unpredictable events.
- Positive attitude while adapting to changing priorities and taking ownership of work.
- Strategic thinker and solutions-oriented.
- Travel within Quebec required.
- Bilingual (French and English) Need to interact on a regular basis with colleagues across the country.
#LI-LA #LI-Hybrid
What we offer
Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:
- A financial rewards program that recognizes your success.
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased.
- An extensive flex pension and benefits package, with access to virtual healthcare.
- Flexible work arrangements.
- Possibility to purchase up to 5 extra days off per year.
- An annual wellness account that promotes an active and healthy lifestyle.
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues.
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs.
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities.
- Inspiring leaders and colleagues who will lift you up and help you grow.
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
