Head of E-Commerce

Position Title: Director of eCommerce

Sales

Status: Full-time/Permanent

Reports to: VP of Sales

Location: Mississauga , ON (Hybrid 3 days from office 2 days from Home)

Compensation : $130,000 to $150,000 + 15% Performance- based Annual bonus

Start Date: January 2026

For 20 years, we’ve made really good all natural dog treats, we’re on a journey to becoming the #1 All-Natural treat in North America with our brands Crumps Naturals, Caledon Farms and Dog Delights. We operate 2 sites with one in Mississauga, Canada and the other in North Carolina, USA. We believe in building, investing in, recognizing and rewarding remarkable people who value an inclusive workplace, embrace all forms of diversity, and commit to including every voice in our collaborative environment. They guide the decisions we make for all our stakeholders: our consumers, our customers, our people, our communities, and the environment.

We put quality first.
We are seeking a dynamic, results-oriented Director of eCommerce to lead our digital growth initiatives. Reporting to the VP of Sales, this role will be responsible for developing and executing a comprehensive eCommerce strategy across North America, driving performance through direct-to-consumer channels, marketplaces, and omnichannel platforms.

You are a strategic and innovative leader with a proven ability to scale eCommerce operations and deliver measurable growth. You excel at leveraging technology, data, and consumer insights to create seamless online experiences and maximize revenue. Your expertise spans eCommerce platforms, digital marketing, and analytics, and you bring a collaborative approach to working with cross-functional teams. Experience in pet food or CPG is a strong asset, and you’re passionate about building brands that pet parents’ trust.

The Director of eCommerce is responsible for driving the organization’s digital commerce strategy, ensuring a seamless online customer experience, and maximizing revenue through all eCommerce channels. This role combines strategic leadership with operational excellence, overseeing website performance, digital marketing, and data-driven decision-making.

Develop and execute the eCommerce strategy aligned with overall business objectives.
Drive revenue growth through innovative online sales initiatives and P&L management.
Analyze performance metrics and implement data-driven improvements.
Collaborate with cross-functional teams (Marketing, IT, Operations, Supply Chain) for seamless execution.
Lead and mentor the eCommerce team to achieve KPIs and growth targets.
Commercialization & optimize product assortment for the eCommerce channel
Ensure compliance with data privacy regulations (GDPR, CCPA) and maintain cybersecurity standards.
Align eCommerce operations with supply chain for timely delivery and inventory accuracy.
Bachelor’s degree in business, Marketing, or related field; MBA preferred.
~10+ years of experience in eCommerce or Digital/Omnichannel leadership roles.
~ com account management is an asset.
~ Strong understanding of online sales platforms, analytics tools, and digital marketing strategies.
~ Proven track record of driving revenue growth through eCommerce channels.
~ Excellent leadership, communication, and project management skills.


Employee Assistance Program
~ Employee Referral Bonus Program
~ Casual Dress Code
~ Social Club Committee
~ Anonymous Employee Engagement Surveys
~ Dog-Friendly Office


The Crump Group is committed to equity in employment and diversity. The Crump Group will provide an inclusive and barrier free recruitment process to applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require disability-related accommodation during this process, please inform The Crump’s Group of your requirements.