Night Auditor

2 months ago

Charlottetown, Canada Kaizen Lab Inc. Full time

At Murphy Hospitality Group we pride ourselves on an exceptionally high standard of quality service and products. It takes the best people to reach this higher standard of excellence. We believe in extensive training and providing our people with an excellent benefits program, competitive wages, advancement, and professional development opportunities. At MHG it's all about the people

The Hotel on Pownal

A partner of The Great George Properties, The Hotel on Pownal proudly provides 45 guest rooms centrally located for both leisure and business travelers. From a deluxe continental breakfast catering to a variety of dietary needs, to freshly baked cookies every afternoon, and a weeknight guest reception offering complimentary wine and local handcrafted beer, we pride ourselves in offering great value with a distinct hotel experience like no other on Prince Edward Island.

As a Night Auditor, You Will

The Hotel on Pownal is looking for a Night Auditor. The Night Auditors play a very important role in the team. They are the first line in responding to our guests in the quieter hours with late check-ins, very early departures, or complaints from guests about noise, room conditions or anything else we can help them with. Our Night Auditors love the challenges of working independently at night, are genuine, and they care about creating an amazing experience for our guests.

  1. Greet arriving guests, check in and assign rooms
  2. Take, cancel and change room reservations
  3. Process telephone calls
  4. Process wake-up calls
  5. Provide information on hotel facilities and guest services
  6. Arrange services required for guests with special needs
  7. Process guests' departures, calculate charges and receive payments
  8. Provide exceptional guest service
  9. Property walk through
  10. Work alongside the hotel team to establish a safe and fun atmosphere

What You Bring

  1. Positive and outgoing personality
  2. Love for building strong relationships with team members, our guests and the community
  3. Excellent oral communication
  4. Effective interpersonal skills
  5. Night Auditor experience is considered an asset

What We Offer

  1. Flexible Schedule
  2. Complimentary meal included per shift
  3. Comprehensive Health and Dental benefits
  4. Discounted gym memberships and wellness reimbursement program
  5. Growth and development opportunities
  6. Discounts at local shops and all MHG locations
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