Senior Product Manager, That Clean Life

About us:

Practice Better is a leading all-in-one practice management software solution transforming how health & wellness professionals run their practices and support their clients. The company serves 15,000+ customers in over 70+ countries across the globe, and processes hundreds of millions annually in payments on behalf of customers. Over 65% of growth in our customer base comes from word of mouth and referrals, which is a testament to our strong brand and community. Practice Better has recorded a 300% compound annual growth rate in revenue since inception, and we are well-positioned for continuous growth in the years to come.

How we work:

Practice Better operates remote-first, hybrid optional. We ensure each member of our team is equipped with the necessary tools to perform effectively within the comfort of their own space. However flexibility is important So if you need to stretch your legs or whiteboard with your team, you can use our beautiful, private downtown Toronto office.

About the Position: 

Job Title: Senior Product Manager, That Clean Life

Location: Candidate must be located in Canada or the USA. Our office is located in Toronto, ON, Canada, but the role is remote/hybrid/flexible.

Reports to: VP of Engineering, Product and Design

Position Overview:

As the Senior Product Manager for That Clean Life, your primary responsibility will be to lead the development and enhancement of our nutritional planning platform, focusing on creating innovative features that empower health professionals and individuals to achieve their wellness goals. You'll work closely with cross-functional teams to identify opportunities for product enhancements, define requirements, and guide the implementation process, all while ensuring a seamless and enriching user experience. Your role will be crucial in keeping pace with industry trends and understanding customer needs, turning them into strategic product initiatives that promote growth and user satisfaction.

• Define and drive the product vision and strategy for our wellness and nutrition platform.
• Manage the full product lifecycle, from conceptualization and development to deployment and ongoing enhancement, ensuring high standards of quality and relevance.
• Collaborate effectively with cross-functional teams to deliver a top-tier product offering.
• Deeply understand the needs of health professionals and their clients to craft features that truly make a difference in their health journeys.
• Maintain proactive and clear communication with all stakeholders.
• Continuously evaluate the performance of existing features, gathering user insights to guide future product enhancements.

• You’re an experienced product manager: You bring at least 5+ years in product management, with a strong track record in leading successful product initiatives, preferably in health, wellness, or related fields.
• You have high customer empathy: You are dedicated to exploring and understanding user needs and translating these into impactful product features.
• Project management is one of your superpowers: You have exceptional project management skills, capable of leading cross-functional teams through the entire product lifecycle, from conception to launch, ensuring timely delivery and high-quality outcomes.
• You’re data-obsessed: You have excellent analytical and problem-solving abilities, with experience in using data-driven decision-making to prioritize product features and enhancements.
• You’re a skilled communicator: You come equipped with effective communication and stakeholder management skills, with the ability to articulate complex technical concepts to non-technical audiences and collaborate with engineering, marketing, and customer support teams.
• You’re comfortable wearing many hats: We’re growing rapidly, and that means we often have to pitch in to help with other areas of the product. You embrace that opportunity.

• Strategic Thinker: Ability to envision and plan product strategies that align with the company's goals and enhance the overall product ecosystem.
• Analytical: Proficiency in analyzing market trends, user feedback, and performance data to inform product decisions and prioritize features.
• Problem-Solver: Able to identify challenges and obstacles within the product development process and develop innovative, effective solutions to overcome them.
• Great Communicator: Excellent verbal and written communication abilities to clearly convey complex technical concepts to non-technical stakeholders and collaborate effectively with diverse teams.
• User-Focused: You prioritize the needs and experiences of users, ensuring our product consistently satisfies and exceeds expectations.
• Adaptable: Flexibility to adapt to changing technologies, market conditions, and customer requirements, maintaining a forward-looking approach to product development.
• Empathetic Leader: Ability to understand and anticipate user needs and challenges, particularly within the context of healthcare and wellness platforms.
• Team Player: Eagerness to work in a team environment, valuing the input of others and leveraging diverse perspectives to improve product offerings.

• Own defining and leading the execution of the That Clean Life roadmap, in collaboration with our Partnerships team.
• Teach others how to best work with you, and help others understand the benefits of offering a robust integration ecosystem for our customers.
• Learn our product and target customers, so you can anticipate and deliver the highest impact features for our customers.
• Improve through direct feedback and team rituals, and are the type of person who checks in proactively with teammates and peers.

• 1 month you will: Quickly ramp up on our products, our customers, and our current product offerings.
• 3 months you will: Lead the execution of our planned That Clean Life improvements, and in collaboration with our cross-functional team, begin scoping out the next phase of our ecosystem strategy.
• 6 months you will: Own the long-term product vision, strategy, and execution of That Clean Life.

• Unlimited Vacation: We believe you can be highly productive and still have plenty of time for life outside of work.
• Generous health benefits plan: Coverage starts from Day 1 and includes vision & dental. 
• Sprout Family: Receive personalized support for the family-building process, accessing top-quality care. Schedule a consultation with Sprout's Team for guidance, education, coaching, and assistance in finding a top provider, addressing medical, legal, or regulatory concerns throughout your journey. *Currently for Canadian Employees Only*
• Inkblot: Access to one of Canada's leading digital mental health companies, focusing on offering secure online video counseling through our corporate mental health programs and individual counseling services. *Currently for Canadian Employees Only*
• Choose your device: Are you team Windows or Apple? You shouldn’t have to compromise, especially if you work more efficiently on a specific operating system. When you join us, you get to pick
• Home Office Allowance: $500/year to ensure your home office is set up for optimal comfort and productivity.
• Health & Wellness Allowance: $750/year to support your health & wellness-related goals and hobbies.
• Learning & Development Allowance: $1,000/year to explore a new skill, attend a conference, read some new books, etc.
• Fully Remote: Work from the comfort of your own home with the choice to access our downtown Toronto office for a change of scenery. 
• Events & Free Lunches: We prioritize weekly team bonding and monthly company-wide social events with a lunch stipend. We pride ourselves on maintaining a culture where everyone feels engaged, inspired, and excited to come to work every day.

Practice Better is a respectful, caring, and inclusive workplace. We are committed to accessibility, diversity, and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the requirements for the position. Applicants need to make their requirements known when contacted.

Practice Better is proud to be a diverse and equal opportunity employer and as such does not discriminate on the basis of race, color, religion, sex, national origins, age, sexual orientation, disability, or any other characteristic protected by applicable laws. Selection decisions are solely based on job-related factors.