Director, Digital Product

Director, Digital Product - Client Discovery Journey and Onboarding Join to apply for the Director, Digital Product - Client Discovery Journey and Onboarding role at Scotiabank Requisition ID: 245656 We are seeking an experienced and strategic leader for the role of Director, Digital Product – Client Discovery Journey & Onboarding. Reporting to the VP and Head, Digital, Data and AI, Global Wealth Management (GWM), this individual will be responsible for shaping and executing the digital product strategy for client discovery journeys. The successful candidate will bring strong knowledge of digital products within the wealth management space and a solid understanding of the financial services industry. They will lead the evolution of our digital product practice, fostering consistency in product development, ways of working, capability reuse and practice management. Responsibilities Support two key GWM Journeys, including Client Discovery, inclusive of all GWM .com sites & Conversion & Onboarding, with a focus on creating consistency, scalability and competitive differentiation for GWM. Uphold digital accessibility standards, ensuring compliance and regulatory requirements are met. Clearly articulate the product vision and company strategy, ensuring that the team understands how their work contributes to the overall goals of the organization. Act as a bridge between the product teams and other departments, ensuring smooth communication and alignment with stakeholders. Proactively identify and remove impediments that are hindering the team's progress. Coach the team to focus on delivering value to the customer and achieve desired business outcomes, rather than simply completing a list of tasks. Encourage and enable the team to use data and user insights to inform their decisions and validate their assumptions. Foster a culture of innovation, client centricity and collaboration with digital practice and with partners. Direct day-to-day activities in a manner consistent with the Bank’s risk culture, with day-to-day obligations to meet operational, compliance, AML/ATF/sanctions and conduct risk. Create a team environment that operates in accordance with Scotiabank Values and its Code of Conduct. Build a high-performance environment and implement a people strategy that attracts, retains, develops and motivates by fostering an inclusive work environment and a coaching mindset / behaviour; clearly communicate visions / values / team strategy and managing team succession. Qualifications Bachelor’s degree in Business, Finance, or related field required; MBA or other advanced degree preferred Minimum of 10 years of experience in digital product management, preferably within wealth management Strong knowledge of wealth management concepts, products, and customer needs Experience working in or with financial institutions or fintech organizations, with a clear understanding of regulatory considerations and industry best practices A proven track record of leading customer-centric digital transformation initiatives, particularly in mobile and digital-first environments Preferred experience with public websites and onboarding funnel management Demonstrated expertise in developing and launching digital solutions Strong leadership, strategic thinking, and stakeholder management skills Excellent communication and collaboration abilities Location Canada : Ontario : Toronto EEO Statement At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and we are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted. #J-18808-Ljbffr