Afternoon Shift Supervisor

4 weeks ago

Toronto, Canada Osborne - Recruitment Consultancy Full time

Afternoon Shift Supervisor


Working with our client, a long-time entity in the housing market in the downtown Toronto area, we are hiring an Afternoon Shift Supervisor to work from Monday to Friday from 3pm – 11pm, providing support for the 24-hour housing program, located within the organization and adhere to the mission statement and policies and procedures of their organization.


Benefits of the role:

  • $67,500 per year
  • Comprehensive Health and Dental Benefits Package
  • Positive working environment, with management who care about living in harmony and making a positive difference to the environment and communities in which we live and work
  • Working in a role that is critical to the well-functioning, efficiency of the company


Responsibilities:

  • Supervise a unionized workforce within the context of the Collective Agreement.
  • Provide case management expertise and support to the Community Housing Workers on site
  • Prioritize and assign shift responsibilities and duties to team members
  • Ensure the safety of the tenants and the building through access control, overseeing guests, and regular monitoring of life safety systems
  • Intervene in crises, de-escalate conflicts and respond to tenant emergencies, including overdoses and the administration of Naloxone or oxygen
  • Ensure adherence to Harm reduction policies
  • Liaise with Property Management and file work orders when necessary for repairs
  • Ensure effective communications with other departments within Homes First Society as well as with external agencies
  • Manage employee performance and perform necessary administrative duties such as timekeeping, performance reviews, etc.
  • Ensure that all documentation is completed to agency standards
  • Assist when necessary in preparing applications to the Landlord and Tenant Board
  • Be able to work occasional weekends and/or evenings, when required
  • Be able to fulfill any element of the Community Housing Worker job description on an as needed basis
  • Be willing and able to carry 24-hour emergency pager on rotation
  • Other responsibilities, as required


Qualifications:

  • Post-secondary education in related field or equivalent in education and experience
  • At least 5 years’ experience working with people who are homeless, under-housed and dealing with addictions and mental illness
  • Demonstrated experience performing case management functions and ability to effectively prioritize work in a fast-paced environment
  • Ability to work effectively in a collaborative team environment
  • Excellent communication, organization and time management skills
  • Supervisory experience in a unionized setting an asset
  • Knowledge of relevant laws, standards and guidelines; including the Residential Tenancies Act
  • Knowledge of resources and services available in the community
  • Excellent interpersonal, conflict resolution and organization skills
  • Certificates in First Aid, CPR, Crisis Prevention and Intervention an asset
  • The successful candidate will be required to work where smoking is present.
  • Certificate of Completion of Homelessness Learning Hub’s Harm Reduction for the Homelessness Sector considered an asset

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