End User Support Coordinator – Fall 2024 Co-op

• End User Support Coordinator - Fall 2024 Co-op

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.

New models of teaching and learning enable a personalized, student-centric experience – and deliverimproved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.

D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart.No other company provides a solution as robust and innovative as D2L.

D2L has had a singular mission for 20 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.

A member of our Talent Acquisition team reviews ALL of our applications - yes a real person reviews resumes They are excited to read more about what amazing things you could add to D2L.

Job Summary:

We are seeking a motivated and detail-oriented co-op student to join our End User Support (EUS) team. As an EUS Support Coordinator , you will play a crucial role in ensuring smooth operations and assisting our team with day to day tasks and training initiatives . You’ll have the opportunity to work closely with supervisors, managers, and fellow team members to enhance our support services.

Whether you are an experienced Co-op or a first year Co-op, we are looking for all around superstars to help support and improve our EUS programs and procedures . You will be constantly learning and looking for ways to innovate. You thrive in a culture where teams speak freely and collaborate to solve interesting problems.

Major Responsibilities:

• Assist in agent training and skill development to enhance their performance.
• Collaborate with supervisors and managers to assess case backlogs and ensure proper ticket assignment.
• Perform data entry tasks including input for our Virtual Assistant accuracy audits and summarizing monthly reporting metrics on tool performance.

Additional opportunities for exposure to (other things you will learn) :

• Perform research on best-in-class organizations providing training and development in specific target areas of interest
• Assist with additional tasks as delegated by Manager
• Excellent communication, collaboration, andproject management skills
• Strong attention to detail in daily tasks and projects, while also having the ability to see beyond the individual tasks and understand the broader impact and implications of activities on other cross-functional teams
• Organized with a proven ability to successfully manage multiple tasks while maintaining high quality outputs and delivering on time
• Creative mindset and stamina to try new things and figure out how to continuously improve
• Able to actively manage competing priorities and meet deadlines
• Strong experience with Microsoft Office (especially Excel and SharePoint ) and Salesforce (or similar CRM) is considered an asset

Skills:

• Project management and planning skills
• Data input and data analysis

The expected weekly salary range for a student hire in this role is listed below. The base salary offered is determined by each candidate’s relevant knowledge, skills, education, training and experience. It is aligned to ensure both internal and external competitiveness using market data for the geographic location and school specific salary surveys.

Weekly Salary Range

$725 — $996 USD

Don’t meet every single requirement? We strongly encourage you to still apply At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop

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At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L ;

• Impactful work transforming the way the world learns
• Learning and Growth opportunities
• Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
• 2 Paid Days off for Catch the Wave related activities like exams or final assignments
• Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
• Competitive Benefits Package
• Home Internet Reimbursements
• Employee Referral Program
• Wellness Reimbursement
• Employee Recognition
• Social Events
• Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne.

D2L is committed to a fair and inclusive work environment. We are an equal opportunity employer that hires and attracts talent regardless of age, race, creed, color, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and will not discriminate on these bases. We draw on diversity of thought and experience to reflect the rich array of cultures representing our broad customer base and we seek talent with diversity of life experiences and perspectives from around the world. If you have special accessibility requirements that need to be considered during the recruitment process, please let us know by emailing us atcareers@d2l.com and a member of our HR team will get back to you. Information received relating to accommodation needs of applicants will be addressed confidentially.D2L maintains a drug-free workplace.

By clicking on the “Submit Application” button above, you acknowledge, agree and/or provide your explicit consent for the D2L family of companies

• to use the information you have provided for the purpose of considering and evaluating you as a candidate for employment with the D2L family of companies;
• to store your information on their vendor systems;
• to share your information within the D2L family of companies, their vendors, partners or other third parties for the purpose of processing your employment application; and
• to use your personal information to contact you in the future for any other suitable employment opportunities;

The D2L family of companies and its vendors, partners, and third parties and their systems may be located in jurisdictions different from your jurisdiction of residence.

For more information on how the D2L family of companies protects your privacy,please review D2L’s Privacy Statement .

To all recruitment agencies: D2L does not accept agency resumes. Please do not forward resumes to our HR alias e-mail address, to any D2L employee, or to other Desire2Learn e-mail addresses. D2L will not pay any fees related to unsolicited resumes.