![Accor Hotels](https://media.trabajo.org/img/noimg.jpg)
F&B Hostess
1 week ago
Company Description
Raffles Udaipur, your private oasis. A destination for the curious, well-travelled connoisseur on a constant quest for peace, calm and discovery.Located On A 21 Acres Private Island Amid Lush Greenery, Perfect For A Rejuvenating Stay. Enjoy Seasonally Inspired Dining Experiences and Unmatched Hotel Services and Amenities.
Job Description
- Maintain complete knowledge of:
- Dining room layout, table/seat/section numbers, proper table setups, room capacity, hours of operation, price range and dress code
- Restaurant reservation procedures
- Daily house count, arrivals, departures, VIP’s
- Scheduled in-house group activities, locations and times
- All department policies / service procedures
- Answer telephone within 3 rings, using correct salutations and telephone etiquette.
- Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.
- Communicate reservation or cancellation changes to management as they arise throughout the shift.
- Monitor the preparation of own assignments, ensuring compliance to departmental standards.
- Ensure that all menu’s, check folders are cleaned and in sufficient quantity.
- Ensure that the hostess stand is cleaned and organized.
- Review the Reservation book, pre-assign designated tables and follow up on all special requests.
- Greet the guests at the entrance of the restaurant.
- Seat Guest accordingly to floor plan / being fair to each waiter.
- Show guests their table which has been designated to them
- Ensure that the guests are pleased with their table.
- Present the open menu to the guest.
- Ensure that the tables are set to the best service of the guest.
- Anticipate heavy business times and organize procedures to handle waiting lines.
- Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day.
- Maintain positive guest relations at all times.
- Be familiar with hotel services / activities to respond to guest inquiries accurately.
- Handle guest complaints following instant pacification procedures and insuring guest satisfaction.
- Monitor guests’ reactions and confer frequently with management to ensure guest satisfaction.
- Monitor and participate to ensure that all tables are cleared and reset according to the department procedures.
- Monitor and maintain cleanliness and working conditions of own section equipment and supplies.
- Assist restaurant staff with their job functions to ensure optimum service to guest: when requested.
- Promote a cooperative working climate, maximizing productivity and quality.
- Do table visits systematically at each meal period to ensure guest satisfaction.
- Promote F&B Outlets to each customer in down time.
- Successful completion of the training process.
- To assist the Supervisor to ensure proper cashiering procedures are followed and accurately balanced.
- To assist in Menu printing.
Administration
- To collect all general requisitions and food & beverage requisitions.
- To prepare and record all inventory on daily, monthly and quarterly basis.
- Report any engineering issues and make a request for the same.
- Maintain daily logs and update the Logbook on daily basis.
Financial and Revenue Responsibilities
- To assist in carrying out monthly, quarterly, bi-yearly, yearly inventory of operating equipment.
- To perform cashiering functions and to ensure that the outlet cashiering procedures are strictly adhered to.
- To perform beverage inventory on a daily basis and informing the management of any discrepancies on a daily basis.
Guest Service Responsibilities
- To establish a professional rapport with guests and maintain good customer relationship.
- To handle guest enquiries in a friendly, courteous and efficient manner.
- To be fully knowledgeable about all bar products, wine and cocktail recipes.
GENERAL DUTIES:
- To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
- To provide friendly, courteous and professional service at all times.
- To maintain good working relationships with colleagues and all other departments.
- To read and understand the hotel’s Employee Handbook and to adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
- To comply with local legislation as required.
- To respond to any changes in the department as dictated by the needs of the hotel.
- To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
- To attend training and meetings as and when required.
Confidentiality
- Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy
- Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
Qualifications
Qualifications
- Relevant experience as a F&B Hostess or similar is an asset
- Diploma/ BS degree in hospitality management, business administration, or related field
- Excellent communication skills & guest engagement skills
- Excellent problem resolution skills along with outstanding communication and active listening skills
- Ability to work flexible hours
- Proficiency in English
Additional Information
Benefits
- An opportunity to be with world’s preferred hospitality company
- Captivating and rewarding experience working alongside passionate professionals
- Range of exclusive Heartist Benefits
- Develop your talent through learning programs by Academy Accor.
-
F&B Guest Experience Executive
2 weeks ago
Montreal, Canada Accor Hotels Full timeCompany DescriptionRaffles Hotels & Resorts is now part of Accor Group, one of the world’s largest global hotel companies. With this integration, our colleagues can realise their full potential through rewarding experiences and development opportunities within our incredible brands around the world. The unique quality of Raffles Hotels & Resorts extends...
-
F&B Guest Experience Executive
2 weeks ago
Montreal, Canada Accor Hotels Full timeCompany DescriptionRaffles Hotels & Resorts is now part of Accor Group, one of the world’s largest global hotel companies. With this integration, our colleagues can realise their full potential through rewarding experiences and development opportunities within our incredible brands around the world. The unique quality of Raffles Hotels & Resorts extends...
-
Hostess
1 week ago
Montreal, Canada Accor Hotels Full timeJob DescriptionPrimary Responsibilities Outlet OperationPerform opening/closing side duties as assigned and set all tables according to standards and proceduresDeliver F&B services in accordance to departmental standards and proceduresCheck on table setting, cleanliness and side station preparation as per work station assigned prior to the start of...
-
Hôte/Hôtesse, Restaurant Marcus
2 weeks ago
Montreal, Quebec, Canada Four Seasons Hotels and Resorts Full timeAbout Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...
-
Hôte/Hôtesse, Restaurant Marcus
1 month ago
Montreal, Canada Four Seasons Hotels and Resorts Full timeAbout Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...
-
Hôte/Hôtesse, Restaurant Marcus
1 week ago
Montreal, Canada Four Seasons Hotels and Resorts Full timeAbout Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...
-
Assistant, Corporate Services
1 month ago
Montreal, Canada Fednav Limited Full timeFednav, headquartered in Montreal, is the largest international dry bulk shipping group in Canada engaged in worldwide ocean transportation. Fednav has five international offices established on four continents. Founded in 1944, we are a driven, innovative, and respected organization committed to our employees and customers. We are currently looking for an...
-
Sécurité/doorman (H/F)/nb)
2 weeks ago
Montreal, Quebec, Canada Atwater Cocktail club Full timeLe groupe Barroco (Atwater Cocktail Club, Milky Way, Bon délire) recherche **un portier bilingue**, avec le sens de l'initiative, de l'entregent, qui aime travailler en équipe avec le staff de service pour permettre aux invités de vivre une expérience hors du commun, pour se joindre à notre équipe.**Permis BSP requis - shifts de début de semaine se...
-
Morning Hostess
2 weeks ago
Montreal, Canada Auberge du Pommier Full timeCompany Description We celebrate the old in new ways at Bar George, a modern-day rendezvous set in the grand heritage home once belonging to Sir George Stephen. Honouring the former resident’s roots, our chefs cook up contemporary takes on classic U.K. fare, spiked with Québécois quirks, while our bar pours time-tested bevies. Our space’s beauty...
-
Morning Hostess
2 weeks ago
Montreal, Canada Oliver & Bonacini Restaurants Full time/Job Description/g Our Hosts create a positive guest experience! They maintain an efficient and organized restaurant through managing guest flow, maximizing seating capacity and communicating with all employees. They share with Guests their passion for food, beverage and hospitality. Hosts leave a lasting impression with all guests through their...
-
Assistant, Corporate Services
4 days ago
Montreal, Canada Fednav Limited Full timeFednav, headquartered in Montreal, is the largest international dry bulk shipping group in Canada engaged in worldwide ocean transportation. Fednav has five international offices established on four continents. Founded in 1944, we are a driven, innovative, and respected organization committed to our employees and customers. We are currently looking for an...
-
Assistant, Corporate Services
5 days ago
Montreal, Canada Fednav Limited Full timeFednav, headquartered in Montreal, is the largest international dry bulk shipping group in Canada engaged in worldwide ocean transportation. Fednav has five international offices established on four continents. Founded in 1944, we are a driven, innovative, and respected organization committed to our employees and customers. We are currently looking for an...
-
Superviseur(e) des réservations
3 weeks ago
Montreal, Quebec, Canada Four Seasons Hotels and Resorts Full timeAbout Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...
-
Superviseur(e) des réservations
4 weeks ago
Montreal, Canada Four Seasons Hotels and Resorts Full timeAbout Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...
-
Superviseur(e) des réservations
4 weeks ago
Montreal, Canada Four Seasons Hotels and Resorts Full timeAbout Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
-
Superviseur(e) des réservations
4 weeks ago
Montreal, Canada Four Seasons Hotels and Resorts Full timeAbout Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...