Supervisor Service Delivery Technical Expert

1 month ago

Old Toronto, Canada CAD Industries Ferroviaires Ltée Full time
Supervisor Service Delivery Technical Expert (Diesel Doctor), Network Operations Center (NOC)

Part Time / Full Time

Supervisor Service Delivery Technical Expert (Diesel Doctor), Network Operations Center (NOC)

Supervisor Service Delivery Technical Expert (NOC)

Company Summary:

Cad Railway Industries Ltd was founded in 1968 headquartered in Montreal. We take pride on being North America’s leader of full-service solutions in the freight, passenger and commuter rail industries in Canada, the United States and offshore. Cad Railway has other facilities in Calgary, Lethbridge (under Caltrax banner) and has recently been selected by the ONxpress Transportation Partners association to provide all legacy fleet maintenance services for the Metrolinx rail fleet of approximately 1000 bi-level coaches and 90 locomotives. Cad Railway’s delivery team will operate and maintain Metrolinx’s rail maintenance facilities in Etobicoke and Whitby, as well as in multiple overnight along with mid-day light servicing facilities located across the Metrolinx train service area.

Summary of the role:

Supervisor Service Delivery Technical Expert (NOC) will be responsible for the monitoring of train performance for the Metrolinx’s Legacy Fleet Maintenance operations.

This individual will collaborate with the management team, customers, suppliers, partners and involved stakeholders.

Reporting to the Revenue Vehicle Daily Operations/Running Maintenance Manager will monitor train performance and identify potential mechanical issues prior to revenue service that could negatively impact on time performance of the equipment at outpost sites, Willowbrook and Whitby maintenance facilities by using the allotted resources in a cost effective and safe manner.

  • Support a culture where safety, customer service and equal opportunity are at the forefront. Promote a workspace where protocols/procedures for Health and Safety and the Environment are implemented and adhered to while ensuring the environment is free from workplace violence and harassment
  • Identify mechanical issues prior to revenue service and develop recovery plans and provide trouble shooting instructions in the event of a service breakdown to minimize the impact on revenue service. Monitor all identified equipment failures to ensure they are repaired and ready for service
  • Communicate with the Control Center regarding all equipment issues especially issues that could impact revenue service
  • Maintain all appropriate documentation and provide reports as required
  • Responsible for supervising unionized maintenance employees by planning, organizing, directing, and coordinating the operation
  • Conduct job and safety briefings as required. Ensure safety incidents and hazards are investigated, corrected, and properly documented. Perform inspections and ensure compliance of all safety protocols
  • Make responsible decisions regarding operational and personnel matters including allocation of resources, customer service issues, and corrective actions
  • Participate and provide input during meetings with staff, management, and the customer on operational matters
  • Provide advice and guidance on complex technical issues that have been escalated. Maintain a basic understanding of industry best practices as it relates to rail equipment maintenance
  • Act as a point of contact for the investigation of customer issues relating to the areas of responsibility. Able to investigate, consolidate information, determine root cause, make recommendations, and prepare a comprehensive report for all customer concerns
  • Participate and support continuous improvement programs for the purpose of improving reliability and reducing cost
  • Measure and analyze all issues relating to key performance indicators. Identify failure trends, implement reliability improvement strategies and process and support reliability studies for the customer
  • Able to provide input on the preparation of the financial budget. Ensure the department works within the budget parameters. Ability to explain and justify the expenditures of the department
  • Provide input and make recommendations regarding department policies and procedures
  • Able to understand and provide guidance to staff regarding the collective agreement. Promote a positive and collaborative relationship with the Union. Support employee engagement initiatives
  • Ability to communicate and make recommendations regarding KPI’s and present data
  • Prepare senior management regarding any potential complications
  • Work with the team to prepare and create recurrent reports that are requested by operations, the customer, or higher
  • Comply with the company’s applicable policies and procedures as well as human resources’ guidelines

Qualifications:

  • Ability to build strong rapport with the operations team and unionized maintenance personnel
  • 3 to 5 years experience supervising in a rail maintenance environment and/or a related field. Rail locomotive and passenger coach experience and knowledge is an asset
  • Demonstrated ability to understand and solve complex technical issues
  • Impeccable ethics and integrity
  • Skilled in promoting and ensuring an environment that is safe and free from harassment and violence
  • Knowledge of rail equipment maintenance, preventative maintenance, work order, parts management, and scheduling techniques
  • Must have an understanding and background using computers and vehicle maintenance programs
  • Diploma or degree in a related field. Consideration will be given to education, training, and overall experience

Nice to have:

  • Experience working in an unionized environment
  • Familiarity with other industries such as Aerospace
  • Experience working in the rail industry with a comprehensive knowledge of rail equipment

CAD Railway Industries Ltd. provides an equal opportunity as an employer and we are dedicated to continue to preserve a welcoming, safe and inclusive environment for every individual- no matter of age, race, ethnicity, nationality, sexual orientation, gender identity and expression, religion and disability status.

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