Senior Client Advisor
2 weeks ago
POSITION OVERVIEW:
Moncler Selling Ceremony and always achieves excellent sales results. Senior Client Advisors (SCA) are natural relationship builders with outstanding commercial ability, guiding each client through the brand's values and heritage, gaining a strong understanding of their needs and creating long-term value for clients and the company. The Senior Client Advisor strives to achieve individual and team results, responsible for acting as the CEM (Client Experience Manager) and Manager on Duty. The SCA coaches and guides the sales team, sharing skills and knowledge while also ensuring the store operations are being executed to brand standard, including floor coverage.
RESPONSIBILITIES:
- Engage with clients and ensure the MONCLER Sales and Service standards are embodied consistently
- Drive and exceed individual sales objectives including KPI's such as Repurchase Rate, UPT, conversion and data collection by ensuring the highest level of Customer Service and quality of sales
- Contribute to enhance team performances as a supervisor and coach, sharing knowledge, information, best practices, and mentoring colleagues with less experience
- Supervise the sales floor, acting as CEM and floor manager
- Capture quality client information in order to understand and meet client's needs in order to build relationships and personalize future client development opportunities
- Build and develop long-lasting client relationships using company's clienteling program and initiative
- Active client outreach through appointment selling including follow up of charge sends/ phone sales and after sales service
- Attract new clients by acting as a Brand Ambassador through networking within the community
- Support and maintain company visual merchandise presentation standards
- Support in inventory preparation and execution
- Work with all store teams to maintain a professional and productive work environment
- Professionally interacts with all levels of Management and Corporate representatives
- Effectively demonstrates and adheres to all Company initiatives (Retail Excellence and C.R.M Programs)
- Ability to discuss with clients and give advice on general trends in fashion world and developments in the luxury market, enhancing the knowledge of the brand's history and values, collection proposition and product features
- Additional responsibilities as assigned
QUALIFICATIONS:
- 3-5 Years previous experience in sales roles, in Fashion Luxury/Retail Companies
- Proven excellent client service skills and commercial mindset
- Previous experience in training and coaching people both in professional and non-professional contexts
- Ability to drive results through others
- Proficient computer knowledge (MS Word, Excel and Outlook).
- Fluency & sophistication in local language, proficiency in English, while another language is a plus
- Ability to communicate and analyze business needs/trends with senior leadership
- Ability to work in a fast moving and dynamic environment
- High flexibility and ability to adapt to different customers
- Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.
Moncler includes a reasonable estimate of the hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. A reasonable estimate of the current base hourly rate range is CAD 24 per hour to CAD 28 per hour.
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