Reservations Manager

1 week ago

Edmonton, Canada Accor Hotels Full time

Company Description

Why work with Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.


Job Description
  • To manage the reservations operations, ensuring the hotel standards and procedures are fully known and followed.
  • To ensure a proper teamwork and supervise the reservation and telephone operator section at all times.
  • To ensure the all incoming and out going room reservation request are attended and handled as per the hotel standards and procedures.
  • To attract guest and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel’s image and to increase revenue.
  • To recognize potential clients and to transmit information to the sales Department.
  • To recognize VIP guests and to apply the concerned policies.
  • To maintain a good commercial relationship with all the bookers: Guest/companies/Agencies.
  • To promote the Accor loyalty programs and the hotel promotions.
  • To ensure the privacy of the guests and the confidentiality of the information is respected.
  • To act as representative of the Management when dealing with guest complaints or if a member of the reservation team is facing difficulties that she/he cannot solve on her/his own.
  • To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recoding it.
  • To be fully aware of and to report all guest comments or complaints.
  • To ensure the Guest History records are accurately maintained and all recurring guest are pre-registered.
  • To ensure a perfect knowledge of the hotel configuration and products among the team members.
  • To ensure the achievement of Quality tools and yield Management performance with the reservation team.
  • To implement and control the Focus and other financial and audit procedures.
  • To offer assistance at any time in the operation and monitor, highlight and suggest improvements on any dysfunction.
  • To ensure and perform a proper use of all the equipment and property management system, to have a perfect knowledge of the set ups.
  • To implement and follow up daily check lists.
  • To assist in securing external guest accommodation should an overbooking occur.
  • To provide updated reports and statistics to the management and other departments.
  • Update availability and rates charts on TARS and other booking systems /channels.

Qualifications
  • Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
  • Proven experience in reservations management within the Luxury hospitality.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with guests and team members.
  • Strong organizational abilities and attention to detail, with the capacity to prioritize tasks and multitask in a fast-paced environment.
  • Proficiency in reservation management software and familiarity with point-of-sale systems is advantageous.
  • Ability to remain calm and composed under pressure, with demonstrated problem-solving skills.

Additional Information

What is in it for you?

Employee benefit card offering discounted rates in Accor Hotels worldwide. Develop your talent through learning programs by Academy Accor. Opportunity to grow within your property and across the world Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Accor Sustainability.

How to apply

Please submit your CV to Kelvin.PEDROSA@accor.com or Augustine.QUIAMBAO@accor.com.

#J-18808-Ljbffr

  • Reservations Manager

    2 months ago

    Edmonton, Canada West Edmonton Mall Full time

    The Reservations Manager is responsible for the day-to-day operation of the Fantasyland Hotel Reservations department, ensuring hotel standards, policies and procedures are communicated and observed by department employees when assisting guests. **Primary Responsibilities**: - Supporting, training and supervising all reservations agents, ensuring they have...

  • Reservation Manager

    3 weeks ago

    Edmonton, Canada U-Haul Full time

    Location: 12804 50th St, Edmonton, Alberta T5A4H3 Canada U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each day is different and dynamic. If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent!...

  • Customer Experience Specialist

    2 weeks ago

    Edmonton, Canada Camp Reservations Canada Ltd. Full time

    Camp Reservations Canada is a leading provider of campground reservation software across Canada. As we continue to grow and expand our offerings, we are seeking a passionate and customer-focused individual to join our team as a Customer Experience Specialist. **Position Overview**: As a Customer Experience Specialist at Camp Reservations Canada, you will...

  • Reservation Manager-1

    2 months ago

    Edmonton, Canada U-Haul Full time

    **Reservation Manager-1**: U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each day is different and dynamic. If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers a wide range of personal...

  • Reservation Manager Cn

    1 week ago

    Edmonton, Canada U-Haul Full time

    **Reservation Manager CN**: U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each day is different and dynamic. If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers a wide range of...

  • National Reserve Manager

    5 days ago

    Edmonton, Alberta, Canada Breakthru Beverage Group Full time

    Overview:Breakthru Beverage Canada (BBC) is the leading Sales Broker in the Canadian marketplace representing suppliers such as Diageo, Casamigos, Aquilini Brands, EPI and Lucas Bols. At BBC, we put a premium on building a strong team culture and we measure success through the daily practice of our Breakthru values. With this foundation in place, we continue...

  • Customer Service Representative

    6 days ago

    Edmonton, Canada Camp Reservations Canada Ltd. Full time

    Based out of Calgary, AB and launched in 2016, Camp Reservations Canada (CR.CA Ltd.) is a centralized web-based reservation system that connects campers to locally-owned campgrounds. We are looking to add a star player to our team as a **Customer Service Representative** for our remote work opportunity. As a passionate problem solver, you will be a key team...

  • Customer Service and Sales Representative

    3 weeks ago

    Edmonton, Canada Camp Reservations Canada Ltd. Full time

    Established in 2016, Camp Reservations Canada (CR.CA Ltd.) is a leading centralized web-based reservation system connecting campers with locally-owned campgrounds. At CR.CA, we are committed to providing exceptional customer service to ensure seamless reservations and an unforgettable camping experience for our users. **Position Overview**: We are seeking a...

  • National Reserve Manager

    3 days ago

    Edmonton, Canada Breakthru Beverage Group Full time

    Overview: Breakthru Beverage Canada (BBC) is the leading Sales Broker in the Canadian marketplace representing suppliers such as Diageo, Casamigos, Aquilini Brands, EPI and Lucas Bols. At BBC, we put a premium on building a strong team culture and we measure success through the daily practice of our Breakthru values. With this foundation in place, we...

  • Reservations Specialist

    2 months ago

    Edmonton, Canada Pernod Ricard España SA Full time

    OBJECTIVE: The Reservations Specialist is critical to facilitating the accurate booking of all winery experiences, assisting with the planning and execution of special events for external as well as internal customers, and assisting the Trade Relations Manager in booking trade/VIP experiences. This position is scheduled for weekend coverage and the...

  • Reservations Specialist

    2 months ago

    Edmonton, Canada Pernod Ricard España SA Full time

    OBJECTIVE: The Reservations Specialist is critical to facilitating the accurate booking of all winery experiences, assisting with the planning and execution of special events for external as well as internal customers, and assisting the Trade Relations Manager in booking trade/VIP experiences. This position is scheduled for weekend coverage and the...

  • Reservations Specialist

    6 days ago

    Edmonton, Alberta, Canada Pernod Ricard España SA Full time

    OBJECTIVE: The Reservations Specialist is critical to facilitating the accurate booking of all winery experiences, assisting with the planning and execution of special events for external as well as internal customers, and assisting the Trade Relations Manager in booking trade/VIP experiences. This position is scheduled for weekend coverage and the...

  • Reservations Specialist

    2 months ago

    Edmonton, Canada Pernod Ricard España SA Full time

    OBJECTIVE: The Reservations Specialist is critical to facilitating the accurate booking of all winery experiences, assisting with the planning and execution of special events for external as well as internal customers, and assisting the Trade Relations Manager in booking trade/VIP experiences. This position is scheduled for weekend coverage and the...

  • Reservations Supervisor

    3 weeks ago

    Edmonton, Canada West Edmonton Mall Full time

    The Reservations Supervisor is responsible for assisting the Revenue Manager in controlling the workflow within the department while being a fully active reservations agent. **Primary Responsibilities**: - Remaining a fully active Reservation Agent (i.e. working supervisor). - Presenting yourself in a professional manner at all times. - Working with...

  • Assistant Manager

    1 week ago

    Edmonton, Canada Accor Hotels Full time

    Company DescriptionGrand Mercure Bengaluru at Gopalan Mall managed by Accor is located near the heart of Bengaluru with close proximity to major techparks and key commercial & residential bubbles 212 Modern & Lavish rooms including 29 one and two bedroom suites with private terrace 10 elegant meeting spaces including a quaint alfresco and open terrace that...

  • Assistant Manager

    1 week ago

    Edmonton, Canada Accor Hotels Full time

    Company DescriptionGrand Mercure Bengaluru at Gopalan Mall managed by Accor is located near the heart of Bengaluru with close proximity to major techparks and key commercial & residential bubbles 212 Modern & Lavish rooms including 29 one and two bedroom suites with private terrace 10 elegant meeting spaces including a quaint alfresco and open terrace that...

  • Reservation Clerk

    3 weeks ago

    Edmonton, Canada U-Haul Full time

    **Reservation Clerk**: U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each day is different and dynamic. If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers a wide range of personal and...

  • Reservations Manager

    4 weeks ago

    Edmonton, Canada U-Haul Full time

    U-Haul in North Edmonton is hiring! Whether you are looking for a second job, are a student needing part-time work, or are ready for a career with an established company, U-Haul is the place for you! The flexible schedules available at U-Haul will make it possible for you to join our team and our fast-paced and dynamic work environment keeps things...

  • Reservations Manager

    2 days ago

    Edmonton, Canada U-Haul Full time

    U-Haul in North Edmonton is hiring! Whether you are looking for a second job, are a student needing part-time work, or are ready for a career with an established company, U-Haul is the place for you! The flexible schedules available at U-Haul will make it possible for you to join our team and our fast-paced and dynamic work environment keeps things...

  • Reservation Clerk

    4 weeks ago

    Edmonton, Canada U-Haul Full time

    Location: 12804 50th St, Edmonton, Alberta T5A4H3 Canada U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each day is different and dynamic. If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent!...