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Medical Customer Support Team Leader
2 months ago
We enable financial institutions to become digital leaders.
As a professional team of global scale, we work with best clients for great and exciting projects, in an environment where we learn amazing things every day. We welcome candidates who share our values, have the skills and are passionate to enjoy our journey to build the digital future of finance, together.
We are looking for Support Manager, experienced in providing post implementation support for software solutions in financial institutions. Ideal candidates have multiple project experience along with software development experience in banks and with more than 8 years of experience.
Weekly planning with team and monitoring of open tickets
Maintain customer relationships and increase CSI
Ensure that support provided is within the agreed SLAs
Plan, communicate and execute change requests throughout the support lifecycle
Identifying and managing the risks, assumptions, issues, and dependencies of the project and communicating through project status reports and project boards
Support Contracts and SLA management
Train and groom the support team members
Deliver Remarkable customer experience
Manage and escalate critical customer issues to bring right level of expertise
Communicate at all levels among customers, escalation, engineering/development team, service managers about the progress and action plan
8+ years of relevant working experience
~ Experience in managing Support Teams, supporting software solutions in financial institutions
~ CRM and Digital Banking experience will be an add-on
~ Escalation management.
~ Performance management.
~ Customer management.
Rewards Beyond the Job: Enjoy a comprehensive benefits package, including Remote Work Support, Health Insurance, Care Program, and Online Psychological Support. Global Impact, Cutting-Edge Tech: Immerse yourself in global projects with top-tier clients and stay ahead with cutting-edge technologies. webinars, and in-house training sessions.
Diverse, Vibrant Community: Be part of a dynamic environment that values diversity and inclusivity.
Even in a remote world, we cultivate connections through engaging face-to-face gatherings as well as online fun events. We are a global technology company with more than two decades of expertise in the Financial Services industry. Our mission is to enable financial institutions to become digital leaders by delivering world class customer journeys in digital and assisted channels. We develop omni-channel delivery, customer engagement (CRM), branch automation and loan origination solutions based on Microsoft technology (Azure, Dynamics 365, Power Platform) for banks and insurance companies worldwide.
With offices in 15 countries from Canada over Europe and the Middle East to Kuala Lumpur, our 900+ colleagues are serving customers in more than 30 countries worldwide.
